Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role
Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.

What you will do

• You will be a willing team player, comfortable with computer systems as well as communicating over the telephone.

What you bring

• Minimum 1 year of luxury experience in Reservations

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• We are looking for an individual who possesses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, the ability to multitask, problem solve, and have a passion for service and hospitality.

• We are looking for candidates who have excellent personal presentation and interpersonal skills.

• The ideal candidate will also have a pleasant voice and a positive attitude.

• This position involves a heavy volume of guest contact, and fluency in reading, writing, and spoken English is required.

What we offer: 

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Employee discount for stays at any Four Seasons worldwide

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

• Access to hotel fitness and wellness programs (where applicable)

• Recognition programs and employee wellness initiatives

Schedule & Hours:

• Full-time position

• Shifts may include early mornings, evenings, weekends, and holidays, depending on operational needs

We look forward to receiving your application! 

Successful candidates must possess legal work authorization in Mexico.

Learn more by visiting us at:

Company Site:       http://www.fourseasons.com

Our Careers:          https://lnkd.in/gDDgNZBT

Facebook:              https://www.facebook.com/FourSeasonsJobs 

Twitter:                   https://twitter.com/FourSeasonsJobs 

LinkedIn:                https://www.linkedin.com/company/four-seasons-hotels-and-resorts