Reservations Agent

Job Description

The Role: We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

Main Responsibilities (in order of priority):

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances
• Checking the availability of accommodation or transportation on the customers’ desired travel dates
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings or reservations
• Selling and promoting reservation services
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodation.
• Providing support to customers who may need to amend or cancel a reservation.

• Salary is competitive.
• Opportunity to earn an attractive bonus in results and performance.

Location:

• Mexico City, Polanco

Qualifications

• BA Diploma
• Excellent written and verbal communication in English.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in OPERA