Reservation Manager. Romazzino a Belmond Hotel

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality, and identity, with a personalized team to match.

We are seeking a detail-oriented and proactive Reservation Manager to join our team.

Main Responsibilities:

- Manage the reservations department: Oversee all activities related to reservations, ensuring service standards are met and every request is handled efficiently

- Optimize availability and occupancy rates: Collaborate with the Revenue Manager office to manage room availability

- Supervise the reservations team: Coordinate and motivate the team, ensuring that members are properly trained and working synergistically

• At least 2-5 years of experience in reservations or front office roles, with experience supervising teams in medium to large-scale properties
• In-depth knowledge of reservation systems and revenue management techniques
• Leadership and team management skills: Ability to train, motivate, and supervise staff to ensure department efficiency
• Excellent communication and organizational skills, with attention to detail and the ability to handle multiple tasks simultaneously
• Teamwork-oriented: Ability to collaborate with other departments to enhance the guest experience and achieve company goals
• Language skills: Knowledge of additional languages, English, French, German
• Hospitality training or equivalent experience in luxury hotels

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

We offer a comprehensive range of compensation, perks and benefits including:

Competitive salaries and local benefits

Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally.