Reservation Agent
Location: O.Henry Hotel, Greensboro, North Carolina
Hours: Full Time
O.Henry Hotel is looking for a friendly and energetic Reservation Agent to join their team of enthusiastic restaurant professionals who provide outstanding experiences to the guests they serve in a fast-paced environment. To deliver the type of outstanding experience we provide our guests, we need remarkable individuals who are committed to making a difference.
Our common objective is articulated in our mission, which, in summary, is to be of genuine service to our guests, fellow staff members, owners, and the Earth and her people. To find out more about working with us, click here.
What are the responsibilities of a Reservation Agent?
- Communicate clearly and perform consistently following the mission and values of the organization in our enthusiastic work environment
- Answer reservation incoming calls/emails in a timely manner for both hotels while quickly developing relationships with each guest
- Work closely with the front desk team and sales team to ensure each guest receives the highest level of service with hotel reservations
- Respond quickly and effectively to every guest request with a high sense of urgency
- Create, maintain, and oversee the accuracy of room blocks and reservations in the Property Management System
- Set up and process billing, deposits, and commissions according to accounting policies and contracted group agreements
- Input group rooming lists, revise room blocks, and maintain group inventory
- Follow up with group blocks before cutoff date with room pick-up
- Conduct hotel site tours as appropriate. Assist sales and reservations teams with site visit preparations
- Develop and maintain relationships with guests and travel/group contacts
- Assist and support with activities and special projects as requested by reservations, operations, communications, and sales leadership
- Requires completed training at the Front Desk prior to stepping into the Reservation Agent role
What Skills and Experience are Desired for a Reservation Agent?
- Schedule availability to include weekdays, weeknights and weekends
- Friendly, energetic and detail-oriented
- Passion for hospitality
- Great interpersonal and communication skills
- Strong sense of urgency and initiative
- Professional and effective communication skills, both verbal and written
- Proficient in Microsoft Word and Excel
- Working in a fast paced, enthusiastic work environment
Benefits? Yes.
- Employee Stock Ownership Plan (ESOP)
- Health, dental and vision insurance
- Voluntary Life Insurance
- 401K
- Paid annual leave (vacation, sick, personal, etc.)
- Family medical leave and domestic partner benefits
- Industry related continuing education and frame of reference opportunities
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