PUBLIC AREA ATTENDANT/Guest Room Attendant - Part Time

PUBLIC AREA ATTENDANT/Guest Room Attendant - Part Time

The Public Area Attendant is responsible for maintaining the cleanliness and appearance of the hotel's public areas, including lobbies, hallways, and restrooms. As a Public Area Attendant, you play a crucial role in creating a positive first impression for our guests. 

The Public Area Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values. 

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. 
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. 
• Follow Hotel policies with lost and found items. 
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. 
• Continuously promote sanitation, safety, and security efforts.
• Clean and maintain the appearance of public areas, including lobbies, hallways, and restrooms. 
• Vacuum carpets, sweep and mop floors, and dust surfaces regularly. 
• Empty trash receptacles and dispose of waste in a sanitary manner. 
• Clean and polish glass surfaces, mirrors, and fixtures. 
• Report any maintenance issues or damage to the appropriate department. 
• Ensure that furniture and decor are arranged neatly and in good condition. 
• Restock cleaning supplies and notify the supervisor when additional supplies are needed. 
• Assist with special cleaning projects as assigned. 
• Respond promptly to guest requests or concerns related to public areas. 
• Collaborate with other housekeeping staff to maintain overall cleanliness standards. 
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service 
• Maintain knowledge of correct maintenance and use of equipment. 
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards. 
• Other duties as assigned. 

Job Requirements

• Must be a United States citizen or possess a valid work permit. 
• Must be able to read, write, and speak English. Fluency in other languages is beneficial. ? Must be able to accurately follow instructions, both verbally and written. 
• Ability to work a flexible schedule that may include evenings, weekends, and holidays. ? Must be able to work in a fast-paced environment with urgency and empathy. 
• Outstanding coordination and multi-tasking abilities. 
• Professional in appearance and demeanor. 
• Must have the ability to deal effectively and interact well with guests, vendors, and team members. 
• Ability to work independently and efficiently. 
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner. 

Supervision

• Reports to the Housekeeping Manager. 

Education and Experience

• High school diploma or equivalent. 
• Previous Housekeeping experience preferred, but not required. 

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift. ? Must be able to occasionally lift, carry, push & pull up to 50 lbs. 
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. 
• Must be able to frequently handle objects and equipment to maintain the property. 
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat). 
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures. 
• Noise level is usually moderate.