Post Room Server (Full-Time)

Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City’s history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today’s travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel’s novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, The Post Room and the iconic Starlite Room atop (coming February).  With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure’s 2025.   It List as one of “The 100 Best New Hotels in the World

We are actively searching for a Full-Time Server

Position Summary
The Server is responsible for providing elevated, anticipatory service in a fine-dining environment. This role ensures an exceptional guest journey—from greeting and menu guidance to precise order execution, course pacing, and payment—while upholding brand standards and luxury service etiquette.

Key Responsibilities

• Deliver gracious, professional, and intuitive service consistent with luxury standards
• Greet, seat (as needed), and engage guests with genuine hospitality and product expertise
• Present menus, describe daily features, tasting menus, and chef-driven specials with confidence
• Provide informed recommendations on wine, cocktails, and pairings; upsell thoughtfully
• Input and manage orders accurately; coordinate timing with kitchen and bar to pace courses
• Perform tableside service where applicable 
• Maintain detailed knowledge of menu ingredients, sourcing, dietary restrictions, and allergens; communicate guest needs clearly to culinary team
• Monitor guest satisfaction proactively; resolve concerns or escalate appropriately
• Execute opening, shift, and closing duties including side work, station setup, polishing, and cleaning
• Ensure accuracy of checks, handle payments, and follow cash/charge procedures
• Maintain immaculate table settings, service stations, and floor presentation
• Adhere to health, safety, and sanitation standards (local codes, HACCP, ServSafe)
• Support private dining, in-room dining liaison, and special events as needed
• Uphold hotel and brand grooming, uniform, and professional conduct standards

Qualifications

• 2+ years of fine-dining or luxury hotel restaurant serving experience required
• Strong knowledge of culinary techniques, ingredients, and seasonal menus
• Wine and beverage knowledge; familiarity with pairings and classic cocktails
• Excellent communication, poise, and guest recovery skills
• Comfortable using POS systems and handling multi-course pacing
• Detail-oriented, organized, and calm under pressure
• Team-first mindset and commitment to service excellence
• Certifications a plus: ServSafe Food Handler/Manager, TIPS/Responsible Beverage Service, WSET/CMS Level 1+

Physical Requirements

• Stand and walk for extended periods; lift/carry up to 25–30 lbs; frequent bending and reaching
• Ability to work in a fast-paced environment and carry trays safely

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

 EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws