Pool & Beach Supervisor

Company Description

Susurros del Corazon is situated on the sparkling Riviera Nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.

Job Description

Become one of the authors of our story. Join our team as a Pool & Beach Supervisor at Susurros del Corazon in Punta de Mita México, reporting to the Pool & Beach Manager. You will be responsible for elevating the brand of Susurros del Corazon through the lens of culinary experiences around the outlet of the resort, driving the commercial and financial performance of The Pool & Beach at Susurros, ensuring complete viability and maximizing all opportunities and resources. You will also ensure that the highest service standards are adhered to, and that guest experience exceeds expectations.

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment.

• Lead a group of members of the team in each area to achieve guest satisfaction, team member engagement and service delivery goals.

• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly. 

• Lead the food and beverage experiences component, taking a lead role in the planning, creative process and execution.

• To understand the team´s scheduling, the creation of the actual schedule and how to manage and organize the teams in terms of timings and time efficiency.

Qualifications

• A minimum of one-year of experience in the foodservice/hospitality industry. 
• Two or more years’ operating experience in a similar capacity in a top restaurant group or luxury hotel Food & Beverage department. 
• Experience in maintaining state and federal health and safety regulations.
• Experience in completing administrative tasks, including reporting, budgeting, and project management.
• Fluent in Spanish & English

Additional Information

Auberge Resorts Collection es una cartera de extraordinarios hoteles, resorts, residencias y clubes privados. Mientras cada de nuestras propiedades es única, todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a través de cautivantes diseños, cocina y spas excepcionales, y un servicio amable pero discreto. Con veinte hoteles y resorts y ocho nuevos hoteles en desarrollo en los próximos 18 meses, Auberge invita a los huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra colección. Síganos en Linkedin y en las redes sociales @AubergeResorts y #AlwaysAuberge.