P/T Showroom Usher

The Part Time Showroom Usher is responsible for providing superior guest service to patrons while they are attending events in our casino showroom. Duties include assists guests with seating, attends to any guest questions or disputes and resolves problems in accordance with casino policies and procedures as directed. Works closely with internal departments in a positive and professional manner, takes direction from Showroom Coordinator as needed and ensures guests have a pleasurable experience. Performs additional job duties as assigned by the department director.

This position starts at $17.31/hr and moves to the standard $17.91/hr after successful completion of a 90-day orientation period.

Education:

• High School Diploma or GED equivalent is required

Experience & Requirements:

• Must possess excellent guest service skills

Physical Requirements:

• Must have the ability to stand and sit for extended lengths of time
• Must be able to read ticket information in a dimly lit area
• Must be able to tolerate a smoke filled environment

Additional Requirements:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.