Overnight Valet - HVRW

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels created for today’s passionate travelers, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

Providing warm and sincere customer service and ensuring guest satisfaction is met, delivering the best guest experience. Assisting with a variety of duties during the overnight shift to include parking and/or retrieving guest vehicles, providing luggage assistance, and assisting with guest requests/inquiries.

Shift requirements:

• Graveyard shifts from 11pm-7am

ESSENTIAL DUTIES & FUNCTIONS

• Contribute positively to the team within the hotel
• May need to assist with emergency concerns/issues that may arise (for example: noise complaints)
• Work closely with the overnight team and communicate frequently to ensure safety and security of the hotel, guests, and team members.
• Communicate with the night audit supervisor anytime you leave the front drive to assist a guest or to park/retrieve a guest’s cars
• Prepare for any/all guest requests
• Participating in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
• Properly complete department checklists
• Responsible for following procedures for checking in and out vehicles.
• Receiving all incoming cars into Oobeo valet application
• Making sure all the cars are safely parked and secure
• Ensure overnight valet charges are posted to capture revenue
• Complete other duties as assigned by Supervisor
• Greeting and engaging with guests whenever possible to ensure quality of service is upheld and recover their confidence in the hotel.
• Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate.
• Unload baggage from vehicles and or taxis
• Open entrance doors for all guests
• Answer questions and offer information and assistance
• Ensure charges and posting are processed to secure revenue prior to a guest’s departure

• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions
• Return customer vehicles upon request in a timely fashion
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help
• Observe safety precautions always
• Escort incoming hotel guests to rooms and or partial escorts.
• Assist with transportation and handling of luggage.
• Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
• Explain hotel amenities and features of rooms, such as radio operations, television, climate control, and how to place telephone calls.
• Inspect the guest room to ensure furnishings are in order and supplies are adequate upon guest escort.
• Deliver packages, luggage, and other guest belongings.
• Going over all received packages and placing notes on guests’ reservations indicating they received a package

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.    

Physical Requirements

•  Constantly walking and running for varying length of time with little or no sitting
• Lifting/Carrying packages and guests luggage weighing up to 50 lbs.
• Pushing/pulling bell carts weighting up to 100 lbs.

Working Environment

Exterior of hotel and occasional interior with exposure to weather conditions

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

ESSENTIAL SKILLS AND QUALIFICATIONS

• Hotel operations or customer service experience preferred
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• TABC Certification
• Valid Driver’s License

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024