Overnight Assistant Front Office Manager - Part-time

Company Description

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Overnight Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk, Telephones, Front Desk) to ensure a smooth operation, and the highest levels of guest and employee satisfaction.  The position also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers. The successful candidate for this position must have full availability to work weekends. 

What you will be doing:

• Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions.
• Guides and manages the overall Front Office operations during the assigned shift.
• Maximizes occupancy and average rate through participation in the budget, outlook and yield management.
• Reviews arrival reports and VIP's to ensure that all procedures are followed.
• Oversees the requirements of group business, including review of room status and blocking of rooms, convention agendas and special requirements.
• Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
• Assists the Front Office colleagues during busy periods, including coverage of breaks.
• Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel.
• Participating in recruitment, training, development, and Performance Management of Front Office colleagues as required.

Qualifications

• A passion for everything Guest Service and luxury customer service.
• Minimum of 2 years of previous Guest Service/Front Desk management experience in a luxury hotel setting preferred.
• Must have full availability to work weekends - Friday, Saturday and Sunday.
• Knowledge of Opera Property Management System is an asset.
• Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Guest Services team effectively.
• An ability to work under pressure while maintaining a sense of poise and professionalism. 
• A can-do, positive attitude that enables, empowers and inspires others
• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
• A desire to learn and grow and a fast paced, challenging, exciting environment
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Complimentary meals in our staff cafeteria 
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.