Outlet Manager

The Outlet Manager will oversee all Food and beverage operations including breakfast, meeting spaces and Bokeh Lounge.

YOUR ROLE

• Ensure that all banquet events, meetings, breakfast service and Bokeh Lounge operate successfully and are individually profitable
•  Coach and train employees reflecting Germain Hotels service standards
• Provide guidance and operational support to the team
• Manage recruitment, interviewing, onboarding, training, development and performance management of the staff
• Conduct quarterly talent reviews
• Conduct quarterly departmental communication meetings
• Manage payroll, banking and staff gratuities
• Attend, BEO, Operations, department head meetings as required
• Schedule staff and management according to business levels
• Maintain inventories and ensure equipment is in working order
• Ensure quality levels and maintain quality standards in production, service, and guest satisfaction
• Develop action plan to achieve productivity targets
• Develop action plan for efficient execution of events
• Set up and maintain safe working conditions and practices
• Liaise regularly with other departments
• Organise food and beverage events, promotions and advertising
• Develop food & beverage menu for the lounge in collaboration with the Sous Chef.
• Manage Bokeh social media account (with support from Marketing team)
• Other work-related tasks as per manager’s request

YOUR PROFILE

• Minimum four years’ experience in a role with direct personnel supervision
• Experience in catering and events management.
• Proven ability to plan and organize events effectively, with an acute sense of time management and attention to detail
• Proven ability to manage efficient staffing levels and achieving productivity targets.
• History of taking initiatives and trying new ideas, showing the ability to be daring.
• Assertive, professional and positive with proven ability to develop and lead in a team environment
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality
• Good understanding of current licensing and employment laws
• Knowledge of food hygiene and health and safety regulations
• Knowledge of sales and marketing techniques.

WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full time employees
• Promotional rate to discover Germain Hotels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team member and their family

Apply - we look forward to hearing from you!

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