Operations Manager

The Cambria Suites New Haven is seeking a Operations Manager to assist leading a very high performing team at this highly rated and very busy hotel. A demonstrated ability to lead a hotel and mentor teams with a positive and upbeat outlook is required.  Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. 

We are committed to providing you with:

• Excellent compensation package 
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS: 

• Assisting the Operational and Financial Management of the Property
•  Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Ensures a viable key control program is in place.
•  Maintains current licenses and permits as prescribed by local, state, and federal agencies.
•  Provides a safe working environment in compliance with OSHA/MSDS.
•  Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and
  ordering procedures, end of period, banking procedures
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to
  determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
•  Performs required annual Quality audit with GM and RD.
  Supporting the Management and Development of Departmental Teams
• Stays readily available/approachable for all employees.
•  Extends professionalism and courtesy to employees at all times.
•  Leads by example demonstrating self-confidence, energy and enthusiasm.
•  Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing
  levels are appropriate to exceed guest expectations.
•  Set clear performance expectations with the General Manager.
•  Assists team supervisors with constructive coaching and counseling.
•  Solicits feedback for continuous improvement.
• Managing the Guest Experience
•  Extends professionalism and courtesy to guests at all times.
•  Motivates and encourages staff to solve guest and employee-related concerns.
•  Provides excellent customer service by being readily available/approachable to all guests.
•  Takes proactive approaches when dealing with guest concerns.
•  Assists employees in understanding guest's ever-changing needs and expectations, and how to exceed them.