On Call Reservations Desk Clerk

JOB SUMMARY:

The Reservations Desk Clerk-Night will support the functions of the Front Desk by processing guest reservations and requests and supporting the hotel administrative staff. The position is on call, so the On Call Reservations Desk Clerk will need to be able to respond in person to the Legacy Hotel within 15 minutes and be able to answer the phone for the entirety of the shift. They are required to live on campus.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

• Be personable and interact with everyone that walks into the lobby
• Be able to stand for long periods of time if necessary
• Be able to multitask
• Be able to manage complex situations
• Basic computer skills
• Accurately process guest reservations
• Check guests into the Legacy Hotel
• Accurately process guest payments
• Run the night audit
• Have above average math skills
• Answer the telephone
• Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest’s room
• Effectively deal with stressful situations
• Maintain a clean and professional work environment
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Ability to work nights, weekends, and holidays year-round when needed
• Communicate with prospective residents concerning rates, availability and status
• Participate in daily activities of the Student Housing Office including answering phones and taking emergency maintenance requests.

Performs other duties as may be assigned by the supervisor.

EDUCATION:

The person in this position is not required to have any particular educational background.

EXPERIENCE:

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry and must have some accounting experience.

SUPERVISION:

The person in this position will supervise no one.

The person in this position will report to the Front Desk Supervisor.

WORK ENVIRONMENT:

The person in this position will be on call primarily at the hotel, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. They will also have to work in a hotel office when needed. This person should be able to lift up to 35 lbs.

EQUIPMENT:

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.