DescriptionAbout Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Key Responsibilities:
Operations Support and Presentation
- Oversee Brand, Operations Standards and Procedures to ensure properly stored, created, updated, approved and shared with the hotels
- Prepare presentation and guidelines for hotel team execution
- Conduct market research for new initiatives and potential new hotel projects
- Support LHG Operations Function Heads on hotel openings (i.e. in setting up the Operations systems)
- Deliver Operations related training
Data Analysis
- Compile regular reports and dashboards for LHG Operations Department.
- Analyse Langham Hospitality Group Operations performance metrics and provide insights and recommendations for business enhancement.
- Assist in exploring and developing BI portal for LHG Operations Department
Administrative and Technical Support
- Perform a variety of administrative and clerical tasks to support the daily operations of LHG Operations team
- Coordinate with partners and service providers.
- Participate in Operations strategic planning sessions
- Coordinate with LHG IT / service partners to provide technical system support to hotels on related systems.
- Assist in ad-hoc assignments as required
Requirements:
- Holder of bachelor’s degree or above in Hospitality, Business, Science or related disciplines
- Experience in hotel / service industry would be an advantage
- Proficient in Microsoft Word, Excel, PowerPoint
- Fluent in English and Mandarin in both verbal and written
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Strong organisational skills with the ability to multi-task; and manage high volume of projects and documentation
- Commit to pursuing excellence even routine work tasks
- Good time management skills and the ability to prioritize work
- Good inter-personal skills and able to communicate effectively to different levels of colleagues
- Presentable and acts with confidence
- Team player
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/