Develop your career at Strand Palace – Great Place to Work 2024
Join our team at Strand Palace, located in the heart of central London. We are looking for a Night Reservation Consultant to create a warm and welcoming atmosphere for all guests, and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!
Your Benefits
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Career paths with paid learning & development courses including apprenticeships
- Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
- Free breakfast, lunch, and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £300.
- Free laundry and dry cleaning to save you money.
- Free gym and Yoga classes
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- Life assurance scheme
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
- North Bank discount card
- Cashback plan for dental, vision & physiotherapy.
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
What You Will Be Doing
- Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
- Assign incoming correspondences, emails and reservation messages in a timely and accurate manner
- Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
- Ensure all reservations are recorded and confirmed accurately in accordance with hotel's standard
- Update availability on the hotel's global distribution (GDS) when required
What We’re Looking For
- A person who naturally goes above and beyond to create unforgettable guest experiences.
- Passion to deliver excellent service
- Confidence in talking to guests in a professional manner
- Previous experience preferable
What We’re About
Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.
Want to start your journey with Strand Palace today?
Apply now to join the team.