Night Audit Supervisor

  Night Audit Supervisor

Night Audit Supervisor
Nashville, TN

Description
Join the Team at the Newly Renovated Hotel Indigo Nashville at the Countrypolitan!

Are you a hospitality professional looking to be part of a professional, friendly, business-oriented team? Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking a Night Audit Supervisor to supervise the hotel and desk operations during overnight shifts. You may be the only person at the desk on some shifts, so independence, accountability, and professionalism are essential.

At Hotel Indigo Nashville the Countrypolitan is more than just a hotel; it’s an experience. We focus on connecting our guests with exceptional experiences in a cool and vibrant atmosphere. Our culture is people-focused, distinctive, and accountable to our guests and clients.

Summary
Starting Pay: $23–25

The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenue and accounts payables, transaction audits and verifications, and preparation of final statements for the next day’s checkouts. They must also perform front office duties for late-night guests.

Duties & Responsibilities:

• Check front office accounting records for accuracy and summarize information for the hotel’s financial records.
• Track room revenue, occupancy percentages, and other front office operating statistics.
• Prepare a summary of cash, check, and credit card activities reflecting the hotel’s daily transactions.
• Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Transfer charges and deposits to master accounts.
• Ensure that all charges are assigned to the appropriate departments.
• Verify that all transactions performed at the front desk are supported by documentary evidence and signatures.
• Monitor the current status of coupon, discount, and other promotional programs.
• Perform tasks of the front desk clerk as well as usual job assignments.
• Answer inquiries pertaining to hotel services, registration, shopping, dining, entertainment, and travel directions.
• Balance front desk postings and prepare reports.
• Run end-of-day process in property management system.
• Balance cash drawers and prepare accurate reports as necessary.
• Resolve guest issues and complaints, report guest concerns to management.
• Respond to guest needs, requests, and complaints.
• Additional tasks may be assigned at any given time.

Additional Responsibilities:

• Must already know how to use Opera PMS.
• Possess basic accounting skills with the ability to resolve all accounting errors or issues overnight.
• Walk the hotel property regularly during the shift to ensure guest safety and overall security.
• Report and address any and all guest issues promptly.
• Ensure nightly brand reward redemptions are accurately entered.
• Confirm that 2nd shift teams have completed their closing duties.
• Verify all cash drawers are accurate.
• Take inventory of retail operations.
• Provide detailed reporting on guest folios and house charges.
• Support front office operations as needed.
• Must have at least 2 years of prior hotel management experience.
• Must be reliable in arriving to work on time and staying until the next shift arrives.

 Job Requirements Qualifications:

• 2 year degree or matching experience.
• Strong knowledge of Opera PMS is required
• Minimum of 2 years prior hotel management experience.
• Understanding of basic accounting functions.
• Previous hotel night audit and front desk experience preferred.
• Must have knowledge of principles of auditing, balancing, and closing out accounts.
• Working knowledge of Microsoft Office products.
• Strong communication skills, auditing procedures, and general administrative tasks.
• Ability to work independently and remain organized.
• Ability to sit, stand, walk, and work for 6 to 8 hours.
• Availability to work overnight shifts consistently.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.