Night Audit Supervisor
Delta Hotels
Full-time
On-site
Richmond, Virginia, United States
The Delta by Marriott Richmond Downtown is looking for a Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests
Benefits
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages
Responsibilities
- Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
- Assist with initial training of new night audit employees and and ongoing performance checks and support to all night audit staff
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Accommodate all guest requests in an accurate and efficient manner
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Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
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Document any guest accidents by completing the accident report form
- Accurately conduct all cash handling and credit card processing activities
- Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
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Maintain all areas of the front desk
- Cover other areas of hotel as needed
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Other duties as assigned
Qualifications
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High School diploma/GED required
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Previous Supervisory experience in hospitality preferred
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Customer service experience required
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Experience handling cash, credit card procedures, and use math concepts
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Attention to detail and organized
SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.