Front Desk Night Audit - Part Time

The SCP brand and culture are founded on the core values of Soul Community Planet. Healthy, kind, and green. With a growth mindset and a kindness focus, the new team member/ candidate will exemplify and practice the SCP culture alongside the SCP community.

For more on Soul Community Planet visit www.soulcommunityplanet.com and to learn about our properties visit www.scphotel.com.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Financial Operations: Conduct the night audit process, including balancing and reconciling all hotel revenue and expenses.
• Guest Check-In/Check-Out: Assist guests with check-in and check-out procedures during the night shift.
• Customer Service: Provide excellent customer service to guests during the night, addressing inquiries, and resolving issues.
• Reservation Management: Manage room reservations, cancellations, and changes during the night shift.
• Accounting: Prepare and distribute daily reports, including financial summaries, occupancy reports, and other relevant data.
• Cash Handling: Handle cash transactions, credit card processing, and maintain accurate records of financial transactions.
• Emergency Response: Act as the point of contact for guests during emergencies, coordinating with the appropriate departments.
• Front Desk Support: Assist with front desk duties, such as answering phones, taking reservations, and providing information to guests.
• Collaboration: Communicate effectively with other hotel staff to ensure a seamless transition between shifts.
• Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
• Ensure that current information on rates, packages, and promotions is available at the Front Desk.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer/software systems.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have general computer skills including Microsoft Office and Google Suite.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Strong mathematical and analytical skills.

Supervision

• Reports to the Front Office/Desk Manager.
• High school diploma or equivalent.
• Previous experience in hotel night audit or a similar role is preferred.

• Working Conditions
• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Noise level is usually moderate.