MOD

Primary Responsibilities:

· Oversees the daily operation of the hotel as delegated by the Management. · Understands the general operations of each department within the hotel and their relationships to one another. Provides coverage and assistance when needed. · Knowledgeable of daily events and functions, group arrival and departures and in house groups. · Oversees and participates in guest registration. · Motivates staff and establishes a productive working environment for hotel. · Maintains procedures for security of monies, guest security and emergency procedures. · Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. · Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction · Resolves employee/departmental issues in a positive manner and follows up as appropriate. · Makes recommendations and gives information to guests. Provides them with accurate directions. · Ability to instruct, direct and take control in emergency situations. · Provides a professional image at all times through appearance and dress. · Follow company policies and procedures and is able to effectively communicate them to employees as needed. · Ensures hotel is in compliance with all federal, provincial, and local laws, including Health and Safety, ESA and Human Rights. · Personal vehicle to travel locally or to other locations is a primary job duty

Note: Other duties as assigned by supervisor or management

Health and Safety:

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their work areas & guest areas.

DUTIES AND RESPONSIBILITIES

· Establish and enforce all safety policies and procedures. Ensure that an employee complies with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.

· Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.

· Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.

· Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.

· Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.

· Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.

· Insist on good housekeeping and enforce the “Clean As You Go” practice.

· Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees

Qualifications:

Education/ Experience: High School diploma or equivalent and two years’ experience in a hospitality related job. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement:

Alcohol awareness certification.

Valid provincial driver’s license.

Skills:

Leadership skills

Strong oral and written communication skills

Attention to detail

Planning and organizational ability

Customer service

Computer skills

Working Conditions:

Will be required to work nights, weekends, and holidays.

Will be required to work in fast paced, stressful environment.

May be required to be on call when away from work.