Market Garden Attendant- Chelsea Hotel - Toronto
Langham Hospitality GroupPrincipal Responsibilities
My Guest
- Greets all guests with a friendly smile
- Creates warm memories for guests by providing quick, friendly, and personal service.
- Initiates dialogue and develops rapport with guests by learning their names; engages guests in conversation.
- Generates guest satisfaction; responds appropriately with a “can do” attitude to guest concerns.
- Assists any guest that may require assistance (i.e. families, people with disabilities, elderly).
- Answers any guest questions or directs them to someone who can assist them.
- Communicates guest complaints/concerns to manager on duty.
- Reports all lost and found items to Manager in a timely manner.
- Ensures that stations are set up properly and that side duties are performed in a timely manner.
- Ensures bussing procedures are followed.
- Proper cleaning and maintenance of all equipment.
- Maintains the restaurant and seasonal patio so they remain neat and clean.
My Product
- Maintains the highest level of standards for stocking product.
- Ensures proper amount of stock at all stations at all times.
- Maintains superior product presentation.
- Educates customer on My Brand and My Chelsea products and services
- Uses suggestive upselling techniques for all products with our guests.
- Follows all health and safety and sanitation guidelines for all products.
My Colleague
- Communicates with colleagues & leaders to solve problems and improve quality & service.
- Maintains continuous communication with other departments and colleagues (i.e. bar, other cashiers and attendants etc.) during peak business times.
- Contributes to a positive work environment.
- Responds appropriately with a “can do” attitude to colleague concerns.
My Chelsea
- Makes effort to improve job skills, knowledge and education.
- Takes ownership of processes and quality improvements.
- Does what needs to be done without being asked.
- Follows proper lifting, carrying and pushing techniques.
- Adheres to and comply with all safety regulations when handling hazardous materials according to MSDS.
- Uses approved chemicals and safety equipment provided by the Hotel.
- Respects peers and supervisors by being on time for every shift and extending courtesy to all colleagues.
- Adheres to the appropriate standards of behavior in the workplace.
- Performs any additional duties a manager assigns.
- May be trained to work as a cashier or an Expresso Barista
Academic and Working Qualifications
Working Experience
• Work varied hours/days based on business needs; work overtime as required.
Education
• Must possess valid Smart Serve Certificate.
• Food Handler’s Certificate is preferred.
Knowledge
• Knowledge of Micros an asset.
Soft Skills
• Strong guest service and listening skills. Handle multiple tasks at one time.
• Work successfully as part of a team, while under pressure.
• Maintain a positive morale and professional attitude.
Languages
• Good command of the English language; must be able to communicate effectively with
colleagues & guests.
Physical Requirements
• Handle food and hot beverages Operate and use all equipment necessary for Express|o operation.
• Stand, walk, talk and hear.
• Frequently use hand and finger motions and reach with hands and arms; bending,
stretching and lifting.
• Move or handle merchandise; including carrying cases of merchandise, stocking
shelves, pushing carts, climbing ladders.
• Must be able to stand for long periods of time; clear tables, carry trays, bus pans,
garbage bags.
• Handle food and hot beverages
• Lift and carry full coffee urns – 24 lbs
• Lift and carry full Pepsi BIB – 58 lbs
• Lift and carry full gas bottle – 44 lbs
• Lift and carry MG Table (2 Top) – 18 lbs; (4 Top) – 94 lbs
• Lift and carry full garbage bag – 5 lbs
• Lift and carry bus pan filled with plates – 53 lbs
• Lift and carry full ice buckets – 15 lbs
• Push cart filled with bus pans – 190 lbs
• Push cart stocked with beverage for re-stocking 200 lbs
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work
environment and encourages applications from qualified women, men, visible minorities,
aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code
and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto
will accommodate the needs of applicants with disabilities throughout all stages of the
selection process. If you need accommodation during the recruitment process, please
advise your Talent Acquisition representative