Manager Restaurant
Crescent Careers
Full-time
On-site
Berkeley, California, United States
- Leads the food & beverage staff to ensure department operates efficiently and business goals are achieved.
- Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and employee needs are met.
- Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
- Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for interviewing and developing associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
- Delivers discipline and corrective actions
- Responsible for training all associates and ensuring training records are maintained.
- Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
- Utilizes available resources and adheres to Restaurant/Hotel training policies.
- Ensures all company, brand, and department-specific training requirements are met.
- Accountable for achieving business revenue goals by developing and implementing service programs.
- Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
- Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments.
- Responsible for management of expenses to maximize hotel profitability.
- Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
- Follows Restaurant/Hotel procurement guidelines and applies good business judgment.
- Manages and maintains company assets to stay within budget guidelines.
- Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per Restaurant/Hotel, brand, local, state and federal regulations.
- Ensures a clean and safe work environment, and follows all Restaurant/Hotel procedures for guest/employee incidents.
- Responsible for effective self/workload management.
- Demonstrates clear written and verbal communication skills.
- Promotes collaboration and positive, professional work environment.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Adheres to all Restaurant/Hotel Standard Operating Procedures.