Manager - Casual Dining Outlets

POSITION SUMMARY: It is the primary responsibility of the Casual Dining Outlets Manager to oversee and assist with the day-to-day management of the Casual Dining Outlets. All duties are to be performed in accordance with department and property policies, practices and procedures.

Top 5 Specific Job Functions:

• Review staffing, schedules and vacations
• Outlet Ordering
• Coach and train on job duties, performance, policies and procedures
• Maintain SNHD policies and procedures
• Supervise service in casual dining outlets and casino bars

Other Specific Job Functions:

• Maintain contacts with cashiers to ensure correct policies and procedures for check handling/closing are maintained by service staff
• Delegate responsibilities to employees and supervise tasks to completion, correctly and on time
• Supervise staff activities, ways of access and egress to ensure complete compliance with Health Department and Fire Marshall Regulations
• Perform employee evaluations and manage all issues related to attendance records
• Monitor, adjust and approve employees' time directly in the Paychex system
• Discipline or commend employees following departmental rules and complying with the Union contract
• Maintain communication with the Directors on all Casual Dining Outlets
• Effectively communicate with management, chefs and staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Order supplies through the proper systems
• Prepare purchase requisitions for any outlets from the property warehouse or support departments
• Keep inventory form and stocking area updated
• Inspect the food coming from support departments to assure freshness and quality
• Properly label and date all products to ensure safe keeping and sanitation
• Identify and implement cost-cutting measures and initiatives
• Able to contact engineering department or other vendors to repair equipment
• Understand and manage Profit and Loss statements and general business practices of restaurant operation
• Manage InfoGenesis pricing/maintenance issues to ensure checks can be processed correctly
• Follow current proper policies and procedures for manager comps and voids
• Exercise cost controls for all aspects of food & beverage operations
• Conduct weekly FF&E checklists to maintain furniture, fixtures and equipment
• Ensure areas are in accordance with our maintenance program, to include: carpet, walls, light bulbs, windows and overall general cleanliness
• Maintain direct communication with guests for special requests and large party reservations
• Anticipate the guests’ needs and respond appropriately with a sense of urgency – personal supervision of guest complaints
• Establish and maintain open communication with related departments
• Communicate, train and support all company initiatives to front and back of the house staff
• Perform other duties as assigned

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Required:

• Be at least 21 years of age or older
• 2 years of management or supervisory experience  
• Two years of customer service experience
• Ability to establish, monitors, coach, and maintain measurable standards for customer service to ensure guest satisfaction
• Working knowledge of Food and Beverage preparation and presentation and establishes quality controls
• Working knowledge of Point of Sale (POS) systems and operations.
• Working knowledge of health, safety and sanitation regulations.
• Excellent customer service skills
• Able to lead and mentor a team
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Working knowledge of Microsoft Office
• Able to effectively communicate in English, in both written and oral forms
• Experience in development and implementation of successful guest service initiatives
• Ability to effectively implement guest service initiatives and drive positive measurable results
• Previous experience working in a similar resort setting

Preferred:

• Prefer Bachelor Degree in the Culinary Arts or Business Administration
• Four years of management experience in a hotel casino environment with high volume expertise in budgeting, forecasting and capital expenditures
• Previous experience in similar job role or minimum 4 years’

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness
• Food Handler’s Card
• Gaming Registration

WORK SCHEDULE/HOURS:

•  Varies

PHYSICAL REQUIREMENTS:

• Must be able to walk and stand for prolonged periods of time.
• Ability to lift, carry, bend, stoop, pull and push up to 50 pounds is required
• Normal physical requirement, including working in a smoking environment
• Frequently required to wash hands

WORK CONDITIONS:

• Regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold.
• Regularly comes into contact with water, sanitation solutions, meat products, poultry products, seafood and product items.
• Noise level is usually moderate to high

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.