Maintenance Operations Manager

Job Purpose

Overall responsibility for the management and the delivery of the maintenance teams across the hotel; with the aim of maximising machine,
infrastructure and facilities availability and the maintenance and repairs of the building; as well as the management of the maintenance helpdesk, through the planning and
implementation of effective maintenance systems aligned to company standards and grading standards of the property; as well as identify, implement, manage and review cost
leadership opportunities and manage all capital maintenance and development projects within these operations upgrades

Key Performance Areas

• Understand the development and maintenance plans for the hotel and align maintenance and development project plans and timelines accordingly
• Develop objectives for hotel maintenance and development deliverables
• Facilitate the project management plan for the 12 month period for hte hotel 
• Identify risk and investigate new development, enegery-saving oppertunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant stakeholders internally at a unit and Group level including externally
• Daily building and groumd walkabouts of the property
• Co-Ordinate building maintenance and repart
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/ HVAC/ building maintenance and repairs in line wiht 3 -; 6- and 12 month preventative maintenance plan
• Building fabric maintenance, fixtures and fitting repair
• Mechanical services repair and renewal management
• Business continuity planning
• Manage the call-out system for emergencies, and alarm-related call-outs
• Complile and implement Fire safety procedures; fire equipment and inspections and compliance
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control assets; technical stock and parts
• Project planning and management of development work; building refurbishment, moves and cyclical redecorations (external and internal) management
• Record and resolve internal customer disputes/compliant
• Seating designs and ordering of required office equipment
• Update building plans/ site plan layout thus ensuring building capacity planning and monitoring
• Compiles reports for stakeholders
• Maintains records on compliance management
• Manages and monitors the recording of assets and operating equipment for the hotel including breakages, repairs, etc.
• Maintains records of usage and excess/ shortfall of licenses
• Compile and oversee the execution of stock control procedures for the arrival, despatch and control of stock for the hotel
• Montior stock, wastage and manage stock rotation accross the hotel properties
• Compile processes and montior the execution of stock control to minimise stock loss and account for variances as SOP, within the hotel property
• Stock Valuation Report submitted and reduced in stock loss indicated as per SOP's
• Oversee results of stock takes conducted and report on variances and trends
• Oversee and authorise disposal of obsolete stock/supplies as per SOP’s
• Oversee maintenance and engineering standards and processes for the hotel property are develop, communicated and audited on a regular basis
• Oversee SHE department requirments and processess
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks with each department to mitage any financial risk to the business
• Conduct weekly walkabouts of all front of house and back of house areas to monitor compliance
• Dire a waste management culture and ensure all staff are trained
• Collaborate with managers in te hotel property to manage the budget for maintenance including:
  · Budget
  · Cost management
  · Capex
  · PIP and forecasting
  · Financial reporting for the function
  · Financial reporting on project expenditure and progress
  · Monitor and approve all budgeted project expenditures
  · Assess the impact of deviations on the project and overall programme, and report results to key stakeholders
• Enage with internal customers to understand challenges; issues; development and repair related requirements
• Engage with management with regards security, health and safety and critical technical breaches or anomalies
• Communicate plans, objectives and results to complex operational teams; maintenance management teams and employees

Education

• 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent ** Trade tested in Electrical or HVAC **

Experience

• Minimum of 6 years’ experience in a management position within a hospitality maintenance environment
• Project management experience
• Experience in managing contractors / suppliers

Certifications/Accreditation/Registration/Licenses

• Preferably registered with the SAFMA / other accredited facilities / engineering bodies

Work Conditions and Special Requirements

• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Skills and Knowledge

• Project management
• Procurement and negotiation skills
• Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Financial Management
• Analysing / Diagnosing performance
• Business Acumen
• Drive for Results
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Customer Centricity & Stakeholder focus

Equity

** Preference will be given to employees from the designated groups in line with the provisions of the Employment ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **