Luxury Hotel Front Desk Agent

Do you thrive on delivering unparalleled customer service? Do you have a knack for hospitality and administrative support? This could be the opportunity for you!

We are currently seeking a Front Desk Agent for a luxury hotel in beautiful downtown. In this role, you would be responsible for delivering the highest standard of guest service. This role requires strong customer service skills to support our client's guests and uphold the refined standards of their brand.

What You’ll Do:

• Welcome and assist guests with check-in, check-out, and everything in between, ensuring a smooth and elevated experience

• Manage reservations, room assignments, and special requests with care and precision

• Handle payments and provide accurate billing with a high degree of professionalism

• Serve as a local expert, offering personalized recommendations for dining, entertainment, and attractions

• Respond promptly and effectively to guest needs, questions, and concerns

• Maintain a clean, organized, and professional front desk and lobby area at all times

• Follow all hotel procedures and brand standards with consistency and attention to detail