Lobby Porter / Public Areas- LSC

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Collection is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

Ensure the hotel is clean throughout the day.  Responsible for being knowledgeable about the hotel services and amenities. 

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, pool, pavilion and public areas of the hotel.
• Deep cleaning of assigned areas of the hotel includes shampooing of rooms and public areas, window washing, rocking chairs, hotel light fixtures, and guest elevators (including elevator tracks). 
• Clean and maintain the back of the house areas, including the employee break room, the employee bathrooms, and the service elevator (including elevator tracks).
• Deliver housekeeping items to guests upon request by a supervisor or manager.
• Get special assignments/projects at the beginning of each shift.
• Check and replenish your supplies and cleaning tools. 
• Quickly respond to guest requests in a timely matter.
• Return lost items found in guest rooms, hallways, or back of the house to a supervisor or manager properly labeled with where it was found and the date.
• Ensure that the front desk check in area is clean and appearance meets cleanliness standards.
• Ensure guest corridors are free of debris, room service trays, or any safety hazards.
• Respond to guest requests and questions and report guest issues and complaints to a supervisor or manager to ensure guest satisfaction.
• Respond promptly to requests from other departments such as vacuum requests in meeting rooms.
• Ensure trash and recycled paper is picked up each shift from all the staff offices in the hotel.
• Report maintenance & safety issues to the front desk/manager on duty.
• Empties and checks trash containers located on the front drive and terrace.  Ensure ashtrays are free of cigarettes/cigars with clean rocks.
• Ensure Tack Room and Water Trough deck areas are clean and free of debris and trash.
• Ensure courtyard area is clean and free of debris and trash.
• Ensure the front drive is clean and free of debris and trash.
• Ensure the hotel smells fresh using our branded fragrance Cypress Suede – Lobby –Bathroom - Gym.
• Assist Food & Beverage staff with returning disposing abandoned glasses and bottles appropriately.
• Cleans, maintains and ensures that the entire front lobby is clean and presentable for the guest.
• Cleans and maintains public restrooms and employee restrooms and stocks all necessary items.
• Report any maintenance or safety issues immediately to a supervisor or manager.

Safety & Compliance

• Comply with all health regulation established by the state of Texas and ensure follow hotel Material Data Sheet binder regulation for chemical uses is being followed.
• Be present in all safety meetings and follow safety standards set up by Valencia Hotel Collection.
• Be participant in Fire Alarm and Emergency drill schedule by hotel

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Standing/Walking: Constantly. For varying lengths of time, often for periods of up to 8      hours.
• Crouching (Bend at knees): Frequently. Performing cleaning duties.
• Stooping (Bend at waist): Frequently. Performing cleaning duties.
• Reaching (overhead/extension): Frequently. To dust all artifacts.
• Fingering/feeling: Frequently. Move fingers, arms and hands quickly and easily to perform duties.
• Pushing/Pulling: Frequently. Pushing 100 lbs. maximum.
• Lifting/Carrying: Frequently. Lifting 30 lbs. maximum.

Working Environment

Interior:

• All interior areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to hazardous chemicals in a controlled environment.

• Exterior:

• Exposure to hot and cold weather in all public areas.

ESSENTIAL SKILLS AND QUALIFICATIONS

• High School
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Will be required to communicate with departments via ALICE app to complete tasks

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024