Learning and Talent Manager

THE OPPORTUNITY:

LEARNING AND TALENT MANAGER

REPORTS TO DIRECTOR OF HUMAN RESOURCES

THE COMPANY:

Passion Drives Performance.  InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration.  A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.  Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version

THE ROLE:

As a leader in the Human Resources Department you will oversee full cycle recruiting. Responsible to identify & leverage new sources of candidates, such as new schools & channels.  Develop & implement comprehensive learning & development program, with specific consideration for hourly associates vs leaders. Develop and lead departmental trainers in their efforts in developing their own departments. Attend Operations Meetings and work collaboratively with the Executive team in analysis and action planning from feedback sources including Guest Satisfaction, Brand Standard Audit, Employee Engagement Surveys. Must have working knowledge of Rooms and F&B operations and be excited to be 'on-the-floor' monitoring onboarding & ongoing training efforts as well as manage HiPo Leader program.

ACTIVITIES:

Your role will be dynamic, ranging from facilitating recurring training sessions including orientation, to creating an annual learning program. This will include implementing and executing training, tracking and organizing training records, and  working with leaders to identify training needs across the business. You get to do a little bit of everything in this role! Here are some specifics:

LEARNING: 

What you will be doing:

• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world class onboarding experience for new employees, including iterating the program and experience as required.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement
• Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
• Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for our team members.
• Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
• Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.
• Maintain accurate records of leadership training activities and participant information.

TALENT ACQUISITION

This person would be responsible for assessing the recruitment needs of the hotel and creating competitive talent acquisition strategies, programs and plans to ensure that we are hiring of top talent!

What You Will Be Doing

• Manage active candidates throughout the recruitment process and provide best in class candidate experience from the first contact to onboarding
• Responsible for researching and seeking out new recruitment channels and present innovative recruitment ideas and solutions to attract talent in order to build a strong talent pipeline
• Partner strategically with the Executive team to assist them in evaluating departmental hiring requirements based on operational demand and business volumes and implementing the most appropriate hiring solutions
• Responsible for overseeing a full cycle recruiting process to meet the various staffing goals across all levels
• Responsible for assisting with the Temporary Foreign Worker programs, ensuring compliance for all work permit holders, accurate record keeping, and assisting with AIP, PNP applications
• Oversee recruitment reporting and communications to ensure that the Executive Team, hiring managers and HR leaders have access to accurate and timely recruitment information
• Manage the property recruitment system, creating requisitions, posting positions, screening candidates
• Responsible for providing hiring managers with training on the recruitment hiring and interviewing processes, as well as on the recruitment systems
• Responsible for developing and tracking measurable facets of the recruiting and hiring process so that processes are transparent and measurable
• Organize and attends job fairs and recruitment events/trips together with hotel team members as required
• Responsible for managing the University/College/ internships, including arranging interviews, assisting with interviews and candidate selection, and the on-boarding process
• Responsible for assisting with arranging and conducting interviews alongside the hiring manager(s) to fill salaried positions (Assistant Manager and above), assessing candidate’s skills and competencies
• Assume responsibility for employee housing in the absence of an HR coordinator.  Managing scheduling for cleaning, and ordering supplies as needed.  As well as keeping organized housing files.
• Maintain accurate information about the hire-ability of relevant internal and external candidates
• Complete offer process for all candidates, draft and deliver offer letters
• Ensure that an accurate job description, and updated job posting library is maintained
• Collaborate with Marketing team to create and post recruitment content on social media platforms; Facebook, Instagram, LinkedIn, etc.

COMPETENCIES WE ARE SEEKING:

Required:

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, or related major; 2 years’ experience in Human Resources or related professional area.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, or related major; 1 years’ experience in Human Resources or related professional area.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.