Lead Front Desk Agent
General Hotels Corporation
On-site
Indianapolis, Indiana, United States
General Hotels Corporation has an immediate opening for a Lead Front Desk Agent at Crowne Plaza Indianapolis Airport. The Lead Front Desk Agent will supervise the Guest Services staff while providing friendly, efficient service.
The Lead Front Desk Agent is responsible for a variety of tasks, including:
The Lead Front Desk Agent is responsible for a variety of tasks, including:
- Supervise the Guest Services staff
- Welcome guests in a friendly, prompt and professional manner
- Assist Guest Services staff, as needed, with any guest concerns
- Follow established hotel procedures at all times
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain positive communication between all departments
- MOD Shifts as needed
- Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
- MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE (FULL-SERVICE PREFERRED) TO BE CONSIDERED FOR THIS POSITION
- Must have valid driver's license and assist in driving hotel shuttle
- Willingness to work evenings, weekends, and holidays as required by hotel operations
- Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
- Proven ability to motivate, and collaborate with front office associates and other departments
- Consistently arriving on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
- Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
- Ensure accuracy in reservations, billing, and guest records and train the team on the same
- Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
- Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
- Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
- Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
- Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
- Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
- Mentor the front desk team by providing training and coaching for continual growth and improvement
- Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
- Ability to stand for extended periods of time while performing front desk duties
- Ability to handle multiple tasks and prioritize tasks effectively
- Prior experience with Opera Property Management System (PMS) is strongly preferred
Benefits include:
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Earned Wage Access (“on-demand pay”) through PayActiv
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.