Laundry Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the role:

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our team as Laundry/Valet Supervisor. The Laundry/Valet Supervisor will assist the Assistant Housekeeping Manager and Assistant Director of Housekeeping to lead the staff  and the operation of the Laundry department. The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy.

What you will do: 

• Assists in leading staff and operations in related departments to ensure consistency in guest service and adherence to operational standards.

• Assists in recruitment, training and coaching, and providing support in staff schedules.

• Ensures communications and follow-up on any problems, guest requests or special requirements.

• Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered.

• Assigns staff to complete the activities needed for the day.

• Inspects all areas of responsibility daily to ensure that standards are being met, staff are being supported, and guest needs are being met.

• Acts as the leader on duty in the absence of senior leadership, taking swift and appropriate action in emergency, safety, or guest-related situations. 

• Supports the financial goals of the department, by helping to manage and control of  labor expenses and other divisional expenses such as supply and maintenance costs.

• Responsible for accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories and recommends appropriate actions passed on to Senior leader in Housekeeping.

• Maintains all areas of department including storage facilities and product inventory areas are organized and well maintained.-Supports effective operation of the Housekeeping department by assisting the department when needed.

• Ensures that equipment is properly maintained. 

What you bring: 

• Minimum 3 + years experience in a similar role, in a luxury hotel setting preferred.

• Requires excellent leadership skills, and the ability to motivate and challenge a diverse team.

• Computer proficiency with knowledge of hotel operating systems.

• Ability to manage multiple priorities in a fast-paced environment.

• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs. Be able to work in a standing position for long periods of time up to 8 hours a day. 

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.  Ability to speak Spanish strongly preferred.

• Must have a U.S. Work Authorization.

What we offer:

• A  Rewarding Work Culture, with mentoring, training and development opportunities

• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program

• 401k participation with a company matching program after 30 days of employment

• Discounted Accommodations at Four Seasons Worldwide

• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras

• Complimentary employee meals prepared by the Four Seasons Culinary Team 

• Complimentary uniforms that are laundered by our housekeeping department

• Discounted parking near hotel

• And much more!

Schedules and Hours:

• This position is a full-time position. Candidates must be able to work a minimum of 30 hours weekly, and must be able to work flexible shifts including early mornings, days, evenings, nights, weekends and holidays.

Want to know more about working for Four Seasons? Visit us at: 

Four Seasons Hotel and Residences New Orleans: https://www.fourseasons.com/neworleans/ 

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LinkedIn: Four Seasons Hotel and Residences New Orleans

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See what our employees are saying at: #FSEmployee 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf