IT Manager - Destino Five Ibiza

An Irresistible Opportunity

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

The Candidate

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.


Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights!

What We’re Looking For

• Proven Track Record of 4 to 5 Years in an Information Technology Role, within the Luxury Hospitality Industry, delivering Unmatched Operational Impact.
  
• In-depth Knowledge of IT Infrastructure, including Servers, Networks, Security Systems, Telecommunications and Peripheral Device Integration.
  
• Excellent Communication and Interpersonal Skills, confidently engaging with Guests, Pacha Family Members and Key Stakeholders across the Organisation.
  
• Demonstrated Ability to Drive Guest Satisfaction and Operational Efficiency, reflecting a Bold Commitment to Industry-Leading Standards.
  
• Strong Commercial Acumen and Analytical Insight, with the Capability to Optimise Revenue and Control Costs through Strategic Technology Solutions.
  
• Fearless Problem-Solving Mindset, with the Confidence to Navigate Complex Operational Challenges and Deliver Effective Results in Fast-Paced Environments.
  
• Magnetic Leadership and Organisational Strength, inspiring Cross-Functional Teams and Elevating Departmental Performance with Purpose and Precision.
  
• Exceptional Time Management and Multi-Tasking Abilities, consistently Delivering Under Pressure without Compromising on Excellence.
  
• Visionary Thinking, bringing Trailblazing Ideas to the Table while Taking Full Ownership of Responsibilities and Deliverables.
  
• Collaborative Spirit, working Seamlessly across Departments to Craft Immersive, Tech-Enabled Experiences for Guests and the Wider Pacha Family.
  
• A Proactive Approach, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
  
• Impeccable communication skills, both verbal and written, with Fluency in English and Spanish. Additional languages are a Definitive Plus.
  
• Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.
  

Key Responsibilities

• Oversees Network Infrastructure, including Cisco Meraki Wi-Fi, Firewalls, LAN/WAN Architecture and VPN Connectivity, ensuring Uninterrupted and Secure Access Across the Property.
  
• Manages Core Hospitality and Enterprise Applications, including Oracle Opera PMS, CSI POS and SAP S/4HANA Cloud, Optimising Functionality and Performance.
  
• Implements and Maintains Information Security Protocols, including Antivirus, Endpoint Detection and Response (EDR), Email Security and Compliance Controls.
  
• Leads and Supports On-Site IT Technicians, providing Hands-On Technical Guidance while Coordinating Closely with The Pacha Group’s Central IT Team.
  
• Monitors Helpdesk Ticket Resolution, Upholding SLA Commitments and Escalating Time-Sensitive Issues to Safeguard Service Continuity.
  
• Responds to Guest and Team IT Requests with Urgency and Care, Delivering Immersive, High-Standard Technology Support Aligned with Destino Five Ibiza’s Legendary Experience.
  
• Captures, Documents and Resolves Technical Incidents, Maintaining Accurate Records within the Support Desk Platform and Conducting Follow-Up when Required.
  
• Manages User Provisioning and Access, Supporting Onboarding and Offboarding of Pacha Family Members across Systems such as Microsoft 365 and Active Directory.
  
• Maintains Proactive Oversight of Systems, Conducting Root Cause Analysis, Generating Trend Reports, and Implementing Preventive Measures to Avoid Service Interruptions.
  
• Liaises with External Vendors and Service Providers, Managing Maintenance Contracts, Licence Renewals and Escalations to Guarantee Seamless Support Delivery.
  
• Keeps Destino Five Ibiza at the Forefront of IT Innovation, Staying Informed on Leading Technologies and Implementing Purpose-Driven Enhancements.
  
• Drives Vendor Collaboration, Ensuring Solutions are Delivered on Time, Within Budget and in Line with The Pacha Group’s Bold, Visionary Operational Ethos.
  
• Manages and Executes IT Projects End-to-End, Aligning Stakeholders, Setting Timelines and Ensuring Each Implementation Meets Performance Expectations.
  
• Works Cross-Functionally with Key Departments, Continuously Enhancing Application Usage, Automating Operational Workflows and Elevating Service Delivery.
  
• Maintains an Organised and Up-to-Date IT Asset Inventory, Ensuring Every Device and Software Installation is Tracked, Logged and Compliant.
  
• Deploys Equipment and Applications Securely, following The Pacha Group’s Operational Standards and Supporting Smooth Integration into Daily Workflows.
  
• Upholds Information Technology Policies and Governance, Conducting Internal Audits and Ensuring Full Adherence across all Systems and Procedures.
  
• Leads Cybersecurity Awareness across the Property, conducting Training Sessions and encouraging a Culture of Vigilance and Accountability.
  
• Designs and Delivers Tailored Technical Training Plans, bridging Skills Gaps and building a Confident, High-Impact IT Support Team.
  
• Shares Knowledge and Insights on Emerging IT Trends, fostering a Culture of Continuous Learning and Collaborative Innovation within the IT Team.
  
• Prepares and Manages Team Schedules, Ensuring Strategic Resource Allocation and Optimal Support Coverage across all operational hours.
  
• Supports Recruitment and Induction of New Team Members, Contributing to the Onboarding Experience and Long-Term Growth of the Pacha Family’s Technology Talent.
  
• Conducts Performance Reviews and Mentorship, celebrating Progress and providing Constructive Development Feedback in collaboration with the Director of IT.
  
• Deputises for the Director of IT when required, representing Destino Five Ibiza at a Senior Level and Ensuring Continuity across all technical functions.
  

The Team

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder! If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further! This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top!’

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership, The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

Find out more here: pacha.com        

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah, FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2 hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain, Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in the UAE and Spain; as well as a range of assets that include Toy Room, and WooMoon Storytellers (Globally).

FIVE’s focus is on a ‘Global Sustainable Entertainment Ecosystem,’ which is the integration of immersive entertainment with homegrown F&B concepts that results in a distinctive guest experience for an international and affluent audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here: fiveglobalholdings.com

About Destino Five Ibiza

Destino Five Ibiza, part of The Pacha Group’s iconic legacy, reopens in June 2025 after a comprehensive transformation, elevating it from a four-star to a five-star destination. The reimagined hotel blends sophisticated contemporary design with a commitment to sustainability, aiming to achieve LEED Platinum certification.

Guests can expect elevated dining, luxurious amenities, and imaginative spaces, including terraces with outdoor bathtubs and a wellness-focused outdoor gym. As a beacon of sustainable luxury on the island, Destino Five Ibiza redefines the art of celebration, offering unforgettable moments of joy, connection, and inclusivity.