Interim Security Supervisor (Full-Time)

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Full-Time Security Supervisor.

 What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Job Description

Reporting to the Director, Security & Loss Prevention, you are a Guardian and Protector in ensuring the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed and will ensure your property remains a safe, enjoyable workplace and travel destination. Responsibilities and essential job functions include but are not limited to the following:            

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the Hotel guests, Colleagues and Hotel premises
• Oversee the day-to-day supervision of the Security Department
• Ensure scheduling of Security Agents for appropriate coverage
• Communicate all required information to Security Team
• Guide and support the Security Agents in their duties
• Complete daily security reports
• Report the Team’s payroll hours to Accounting
• Patrol the Hotel’s premises and adjoining parking lot; citing insecurities and fire hazards
• Act as a member of the Emergency Response Team, responding in cases of fires, accidents, safety concerns and calls for medical assistance
• Ensure that any violations of the Law or Hotel Policies are investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Correct and report any fire, health and/or safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activities and crisis situations
• Liaise with guests in event of guest room incidents
• Produces and communicates all guests and colleagues accident reports
• Conduct regular floor patrols, cash counts and crowd control 
• Conduct departmental key control audits
• Be knowledgeable in the use of all security equipment, i.e. radios, cameras, electronic lock systems
• Maintain computer records of all actions in a Daily Activity Report
• Assist guests regarding Hotel facilities in an informative and helpful manner
• Follow Hotel and department policies, procedures and service standards
• Assist in the orientation of new staff to the Hotel`s security procedures
• Participate actively in the recruitment, training and performance management of new Security Agents  
• Participate in the Department Head meetings
• Follow all safety policies 
• Other duties as assigned

Qualifications

• Certification in a related discipline preferred
• Certification in CPR First Aid required
• Previous pertinent leadership experience in a related role required
• Exceptional interpersonal and guest handling skills
• Strong interpersonal and problem-solving skills
• Highly responsible and reliable
• Ability to lead and guide other Security Agents
• Ability to work well under pressure in a fast pace environment
• Ability handle emergency situations in a professional and in control state at all times
• Ability to work cohesively as part of a team
• Ability to focus on guest needs, remaining calm and courteous at all times
• Must be flexible and able to adapt to new situations
• Computer literate in Microsoft Windows application required
• Excellent oral and written communication skills
• Working knowledge of French is a strong asset
• Must be available to work variable shifts

Additional Information

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS