In-Room Dining & Minibar Manager

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Job Description

In-Room Dining & Minibar Manager

You will play a pivotal role in overseeing the daily operations of the hotel’s in-room dining and minibar teams. This dynamic leadership position requires a blend of operational expertise, financial acumen, and a passion for delivering unforgettable guest experiences. You will collaborate closely with culinary, stewarding, and service teams to ensure smooth operations, elevate service standards, and drive guest satisfaction across the hotel.

What’s in It for You

• An inclusive, empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Competitive pay starting at $72,500, with annual reviews based on market conditions, performance, and capabilities
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
• 10 days of paid vacation annually, increasing with service, along with 12 statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939
• Learning programs designed to sharpen your skills
• Opportunities to contribute through Corporate Social Responsibility activities

What You Will Be Doing

• Reporting to the Director of Food & Beverage, you will be overseeing all aspects of service in In-Room Dining and Minibar.
• Provide warm, sincere and engaging service ensuring we manage and foster the guest relationship
• Ensure both In-Room Dining and Minibar teams consistently reflect the service standards set by the leadership team
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Lead the team through motivating, coaching and monitoring the performance levels of all team members
• Balance operational, administrative and Colleague needs while maintaining floor presence
• Upholds the highest standard of internal and external customer service at all times
• Work together with the culinary, service, and stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
• Control stocks for daily use in the operation to ensure service requirements are met
• Attend and participate in the daily Food and Beverage briefings and conduct daily shift briefings within your own operation
• Performs daily checks on staffing level, quality control, maintenance and cleanliness
• Follow up on guest complaints and share all guest comments with staff
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Performs any and all other tasks as assigned by management
• Develop training programs for team members to ensure the continuous growth.
• Adhere to the budgetary guidelines established for the operation (labor, productivity, revenue and expenses)
• Create and innovate new ideas and promotion to generate revenue
• Other duties as assigned

   

Qualifications

What We're Looking For

• Experience: At least 3 years in F&B management, in a luxury (Forbes-rated) hotel or upscale restaurant environment. Direct In-Room Dining/Room Service experience is a definite asset.
• Leadership Skills: Proven ability to lead, motivate, and manage diverse teams across multiple departments.
• Financial Acumen: Proficiency in budgeting, forecasting, P&L management, cost control, and revenue generation.
• Guest-Focused Attitude: Passion for guest service, with a ‘guest first’ mentality and the ability to anticipate needs and resolve concerns professionally.
• Operational Expertise: Knowledge of F&B operations, service standards, inventory control, and health & safety regulations.
• Communication Skills: Excellent interpersonal and communication abilities to engage effectively with guests, team members, and departments.
• Flexibility: Willingness to work a flexible schedule, including weekends, late nights, early mornings, and holidays.

Additional Qualifications

• Experience working and leading within a unionized environment is a strong asset
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Experience with recruitment and retention strategies for F&B staff

If you're ready to join a high-performing, guest-focused team in an iconic location, we invite you to apply and make your mark with us!

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS