Housing and Engineering Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

POSITION OVERVIEW

The Housing & Engineering Manager oversees all aspects of employee housing and facility maintenance for the hotel’s workforce accommodations. This role ensures that all housing units, common areas, and utilities are maintained to the highest standards of safety, cleanliness, and comfort. The manager leads housing operations, engineering maintenance, providing a positive and well-maintained living environment that supports team member satisfaction and retention.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Housing Operations 

• Manage day-to-day operations of workforce housing facilities, including dormitories, apartments, and shared accommodations. 

• Oversee room assignments, move-in/move-out processes, and tenant relations for all housed team members. 

• Maintain accurate occupancy records and ensure compliance with housing policies and local regulations. 

• Coordinate housekeeping, pest control, waste management, and security services within housing facilities. 

• Develop and enforce community standards that promote safety, respect, and a positive living environment. 

Engineering & Maintenance 

• Plan and execute preventive maintenance and repair programs for all housing buildings, infrastructure, and systems (HVAC, electrical, plumbing, etc.). 

• Conduct regular inspections to ensure facilities meet brand and regulatory standards. 

• Respond promptly to maintenance requests and emergencies to minimize downtime or inconvenience. 

• Collaborate with contractors and vendors for specialized repairs, monthly/quarterly maintenance services. 

• Develop and manage the housing and maintenance budget, including utilities, repairs, and improvement projects. 

• Track costs and resources to ensure efficient operation within budgetary guidelines. 

• Maintain accurate documentation for inspections, safety reports, and compliance audits. 

• Supervise maintenance technicians and support staff. 

• Foster a culture of guest-like service for team members residing in housing facilities. 

Health, Safety & Compliance 

• Ensure compliance with all local building codes, fire and life safety regulations, and brand standards. 

• Implement and monitor safety programs and emergency procedures. 

• Work closely with People Operations and Security to address housing concerns or incidents. 

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, and individual must be able to perform each essential duties.

REPORTING RELATIONSHIPS

Reports to the Assistant Director of Engineering at 1 Hotel Hanalei Bay.

QUALIFICATIONS & SKILLS

REQUIRED:

• Education: Bachelor’s degree in engineering, Facilities Management, Hospitality Management, or a related field (or equivalent experience). 

• Experience: 

• 5+ years in facilities, maintenance, or housing management, in a hotel, resort, or hospitality environment preferred. 
• Proven experience managing a property. 

• Technical Skills: 

• Knowledge of building systems, preventive maintenance programs, and asset management. 

• Certifications (Preferred): 

• OSHA, CFM (Certified Facility Manager), or equivalent safety/engineering credentials. 

Core Competencies 

• Strong leadership and interpersonal skills. 

• Excellent problem-solving and decision-making abilities. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Budget management and cost-control expertise. 

• Commitment to safety, sustainability, and service excellence. 

Working Conditions 

• On-site presence required may include weekend or evening availability as needed. 

• Frequent interaction with housed team members and hotel leadership. 

• Requires ability to respond quickly to maintenance emergencies or housing issues. 

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.