Housekeeping Team Leader

Starting pay rate at $20.50/hr

A Housekeeping Team Lead is key to delivering exceptional guest experiences by leading a dynamic housekeeping team to maintain a pristine, welcoming environment. You’ll ensure every room, public space, and facility shines with cleanliness and attention to detail.

Day Shift Available:

9:30am - 5:30pm

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Resort Casino?

•  Paid weekly 
•  Paid time off
•  Variety of schedules
•  Tuition assistance
•  Career-building professional development
•  Discounts from dining to fuel to concerts
•  Employee appreciation events
•  Quality healthcare and dental benefits
•  A robust 401k retirement plan
•  Dealer School
•  Finance Scholarship Program

Your day-to-day as a Housekeeping Team Leader will entail: 

• Performing daily inspections of all guestrooms, public areas, and hotel grounds.
• Reviewing all discrepancies with the appropriate team member, while also re-inspecting the deficient areas prior to updating the room statuses in HotSOS.
• Creating service orders in HotSOS of any damage, broken items, non-functioning lights, and any other item not under the responsibility of the Services Department.
• Training all new Housekeepers and house persons. Assigning on-the-job training with inexperienced Team Members.  Complete Cleanliness Certifications for all new team members before assigning them to areas and recertifying those housekeepers that are currently working in the department annually.

To be successful as a Housekeeping Team Leader, you’ll need:

• A High School Diploma or Equivalency.
• Prior cleaning experience.
• Excellent leadership skills and experience.
• Excellent communication skills

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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