Housekeeping Manager

Operational Leadership

• Support the Assistant Executive Housekeeper in daily supervision of room attendants, housepersons, and laundry team.

• Conduct daily room inspections and ensure rooms meet Hilton brand standards.

• Verify cleanliness of guest rooms, public areas, and back-of-house spaces.

• Follow up on any deficiencies with corrective action and documentation.

• Monitor daily room assignments, priorities, and completion reports.

Training & Development

• Assist in the onboarding, training, and continued development of housekeeping team members.

• Conduct hands-on training for new procedures, cleaning standards, and safety protocols.

• Reinforce Hilton and Crescent Hotels’ service culture through daily coaching and positive leadership.

• Support cross-training of team members for flexibility and operational coverage.

Quality & Compliance

• Ensure compliance with Hilton brand standards, safety, and sanitation protocols.

• Partner with the Assistant Executive Housekeeper on quality audits and property inspections.

• Report and follow up on maintenance deficiencies and coordinate with Engineering.

• Maintain linen inventory and ensure proper usage and par levels.

Communication & Coordination

• Act as a communication bridge between the housekeeping team and the Assistant Executive Housekeeper.

• Support scheduling adjustments, attendance follow-up, and daily team briefings.

• Ensure clear communication of priorities, special projects, and VIP requests.

• Promote teamwork, motivation, and positive morale across all shifts.

Guest Service

• Handle guest requests and complaints promptly and professionally.

• Collaborate with Front Office and Engineering to ensure timely room readiness and guest satisfaction.