Housekeeping Manager

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Job Description

Housekeeping Manager

You lead at the heart of our iconic hotel. As Housekeeping Manager, you will use your leadership, operational expertise, and interpersonal strengths to drive excellence across our Housekeeping operations, ensuring every guest Feels Welcome from the moment they enter their room.

What Is in It for You:

• An inclusive, empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Competitive pay starting at $68,000, with annual reviews based on market conditions, performance, and capabilities
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with up to 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
• 10 days of paid vacation annually, increasing with service, along with statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
• Colleague benefit card with discounted rates at Accor properties worldwide.
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939
• Learning programs designed to sharpen your skills
• Opportunities to contribute through Corporate Social Responsibility activities

What You Will Be Doing:

Leadership & Operations

• Lead and manage all aspects of the Housekeeping Department, ensuring service standards and brand expectations are consistently met
• Drive a culture of accountability, empowerment, and engagement within the team
• Ensure five-star cleanliness standards across guest rooms, public areas, and heart-of-house spaces

Guest Experience

• Address guest concerns promptly, ensuring quick follow-up and memorable recovery
• Monitor guest satisfaction indicators and implement service-improvement strategies

People Development & Colleague Engagement

• Mentor, coach, and develop colleagues through ongoing training, feedback, and recognition
• Conduct performance evaluations and support talent development and succession planning
• Support action planning from the Colleague Engagement Survey

Administration & Financial Stewardship

• Assist the Director of Housekeeping in payroll, scheduling, inventory control, uniforms, linens, and supply management
• Maximize room revenue through productivity optimization and cost-control measures
• Maintain accurate departmental reporting, including KPIs and operational analytics

Safety, Compliance & Quality Assurance

• Promote a safe working environment by managing attendance, incident reporting, hazard prevention, and return-to-work programs
• Collaborate with Engineering to support preventative maintenance programs
• Ensure effective Lost & Found procedures
• Promote health, safety, and wellbeing by maintaining in-depth knowledge of crisis and emergency procedures
• Implement all Safety, Compliance & Quality Assurance action plans and track year-over-year improvement

Collaboration & Culture

• Contribute to a positive hotel culture aligned with the needs of our colleagues, guests, owners, and brand
• Actively participate in hotel committees
• Perform additional duties and special projects as assigned
• Champion Fairmont’s sustainability and environmental stewardship initiatives

Qualifications

Your Experience & Skills Include

• Service-focused, guest-centric personality with proven leadership experience
• Minimum 2 years of Housekeeping experience in a luxury or full-service hotel preferred
• University degree or Hotel Management diploma is an asset
• Experience with Opera or a related Property Management System
• Strong communication, relationship-building, and networking skills
• Ability to lead by example and foster a high-performance team culture
• Demonstrated ability to manage competing priorities in a fast-paced environment
• Highly organized and detail-oriented with strong follow-through
• Ability to work a flexible schedule, including AM/PM/Overnight shifts, weekends, holidays, and extended hours
• Familiarity with unionized environments (preferred)
• Strong understanding of luxury-brand service standards

Physical Requirements

• Split time between walking/standing on guest floors and working at a desk
• Occasional lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, and bending
• Occasional climbing of ladders, stairs, and ramps
• Ability to conduct room inspections requiring mobility between multiple floors

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS