Housekeeping Coordinator

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

The Housekeeping Office Coordinator works to ensure that all day-to-day administrative duties are completed in a timely manner. The Office Coordinator supports the colleagues by overseeing all operational assignments, to ensure that they are accurately dispatched.

Operation

• Responsible for administrative duties.
• Maintain production records and incentive pay.
• Operate and oversee all opening procedures.
• Create and maintain inventories of all guest supplies and chemical supplies. Complete all purchase orders for the department.
• Assist supervisors with room inspections and walking room statuses.
• Receive, record and transmit guest requests accurately
• Prepare and distribute various departmental reports
• Input accurate room status into system daily and investigate discrepancies
• Maintain key, device control and monitor lost properties
• Maintain work area in a proper state of cleanliness
• Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Leaders
• Be familiar with Housekeeping positions and team members’ job functions
• Maintain good relations with team members and other interfacing departments
• Ensures smooth handover of daily activities to the next shift
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details, ability to work effectively and contribute in a team
• Self-motivated and energetic

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.