Housekeeping Clerk - Hilton Hawaiian Village Waikiki Beach Resort

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Housekeeping Clerk  to join the team.

Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues.

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

The ideal candidate will have at least six months of customer service experience, flexible scheduling availability, and preferably experience with hotel housekeeping.

Shift Pattern\:  full availability weekends and holidays required
The hourly rate is\: $26.01 after 18 months of employment the wage will increase to $32.51

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: 
 

• Access to pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family 
• Mental health resources including Employee Assistance Program 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel program\: 100 nights of discounted travel 
• Parental leave to support new parents 
• Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
• 401K plan and company match to help save for your retirement 
• Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.  
 

What will I be doing?

The Housekeeping Clerk ensures accuracy of controls for linen inventories and par levels. Monitors daily sales, purchases, requisitions and consumption to produce a daily inventory status report. Identifies miscellaneous pricing and control issues. Assists in production process as needed. Oversees monthly inventory, reconciles accounts, implements, and monitors policies for inventory control and communicates with customers. Trains, supervises, schedules and assists in evaluating staff.

• Answers and logs all incoming calls in a prompt and courteous manner. 
• Responds in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested. 
• Coordinates requests and follows through to the proper personnel.  Maintains a constant room status (ready line) to the Front Office
• Prepares daily and weekly payroll reports for the housekeeping staff, accurately recording hours worked to ensure proper payments and daily assignment sheets for room attendants.  Posts departmental work hours in department time sheets.
• Maintains inventory of complimentary guest items, ensuring that items are returned, inventory amenities and supplies.  Prepares requisitions as needed.
• Maintains and retrieves, files and stores at levels up to 6 feet high, departmental records, and files, weighing up to 50 lbs. such as attendance records, daily worksheets, etc.

EOE/AA/Disabled/Veterans

EDUCATION

Any combination of education and experience that provides the required knowledge, skill and ability.  High school education preferred.

EXPERIENCE

Previous clerical experience preferred.

Basic knowledge of MS word and excel required

LICENSES OR CERTIFICATES

CPR certification/First Aid training preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

 Ability to speak another language in addition to English is preferred, with Japanese being the most desirable.

 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to access and accurately input information into a moderate computer system using word and data spreadsheet processing software.
• Basic mathematical and calculator skills necessary to prepare mathematical calculations without error.
• Ability to read, write, speak and understand the English language sufficient to communicate with employees, staff and guests and perform all essential job functions.
• Ability to effectively deal with employee concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to sit for long periods of time.
• Ability to input 35 words per minute.
• Must have excellent telephone etiquette skills.
• Ability to grasp, lift and/or carry a maximum of 50 lbs.
• Ability to lift, bend, stoop, walk, push/pull to retrieve and re-file various binders and files at levels up to 6 feet high and stand for extended periods of time. 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!