Housekeeper - PM Shift

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Position Summary: The Night Time Housekeeper plays a crucial role in ensuring guest rooms are maintained to the highest standards during the evening hours. This position involves providing stayover service for guests, cleaning rooms after potential room moves, and managing laundry duties, including organizing laundry units during downtime.

Key Responsibilities:

• Provide room calls for stayover service, ensuring rooms are refreshed with fresh linens, towels, and necessary amenities.
• Clean and prepare rooms after guest room moves, ensuring they are spotless and ready for new guests or continued stays.
• Manage laundry duties, including washing, folding, and organizing linens and towels during shift downtime.
• Organize and maintain laundry storage units, ensuring all supplies are neatly stocked and easily accessible.
• Ensure that rooms are thoroughly cleaned, including changing linens, dusting furniture, and restocking bathroom supplies.
• Vacuum carpets and floors, clean closets, and check for maintenance issues that need attention.
• Ensure all guest requests and inquiries are addressed promptly and professionally, providing excellent customer service.
• Report any issues or maintenance needs to the appropriate team members.
• Maintain cleanliness and order in the laundry area and other assigned spaces.
• Work efficiently and independently while maintaining a focus on quality and guest satisfaction.
• Perform other tasks as required to support team operations and ensure the overall success of nightly housekeeping duties.

Requirements:

• Ability to lift up to 50 lbs. and stand, walk, or sit for extended periods of time.
• Strong attention to detail and ability to multitask effectively.
• Previous experience in housekeeping or laundry roles is preferred.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent time-management skills to complete all duties within the shift’s timeframe.

Qualifications:

• A secondary school diploma is preferred
• Previous hotel-related experience desired
• Experience using industrial cleaning equipment and products a plus
• Professional attitude is required

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.