Housekeeper - (Hotel Job)

To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY: 

Perform duties including making beds, replenishing linens and bathroom supplies, cleaning rooms and halls, and vacuuming. This position serves as a trainer. Trainers are responsible for supervising the learning experience of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Clean rooms, hallways, restrooms, corridors, and other work areas.
• Keep storage areas and carts well stocked and clean.
• Maintain compliance with required training.
• Serve as a professional role model.
• Coach and nurture students.
• Perform other related work duties as assigned.
• Understand objectives and expectations for the practicum.
• Assist students in achieving course objectives.
• Coach and nurture student in performance of skills.
• Document observations of performance & progress in timely fashion.
• Supervise students and provide feedback on performance.
• Report student performance to the Hospitality Program faculty.
• Serve as a resource for students.
• Ensure adherence to all regulatory requirements.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned

PERFORMANCE EXPECTATIONS:

• Ability to comprehend both written and oral instructions and information.
• Ability to use cleaning tools.
• Ability to calculate chemicals.
• Demonstrate professional role modeling for students.
• Promotes belief in student’s self-worth and self-awareness.
• Ability to work well in a diverse environment.
• Treats students, faculty, college and professional staff equally in regards to gender, age, etc. 
• Be familiar with and follows policies, procedures and protocols of the program, college, and facility. 
• Demonstrates professional role modeling.
• Represents the program, college, and facility in a positive manner.
• Maintains professional and objective relationships.
• Promotes trust and respect between students, faculty, college and professional staff.
• Train students on job tasks and responsibilities according to the faculty’s and facility’s Standard Operating Procedures. 
• Assists students in identifying strengths and areas for improvement. 
• Maintains confidentiality.
• Willing to support other Housekeeping  functions such as Laundry and Public Spaces as business demands require. 
• Expresses and demonstrates high standards of hospitality and service at all times.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.   Individuals may perform other duties as assigned.

Position involves working in a hotel setting. Occasional (10-33%) sitting, stooping, kneeling, crouching, crawling, talking, hearing. Frequent (34-66%) walking, lifting up to 100 pounds.  Constant (67-100%) standing, using hands, reaching with hands and arms and bending, stretching, twisting, or reaching with body, arms, or legs.  

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS: