House Person

ACTIVITIES:

The duties and responsibilities for the Houseperson include, but are not limited to the following:

· Thorough and complete cleaning requirements on all guest floors, public washroom, elevators, stairwells, and interior/exterior public areas, fitness room/showers as set by efficiency standards of the hotel.

· Carpet Shampooing and deep cleaning.

· Ensure security standards are practiced, to protect guest’s and employee’s privacy and belongings.

· Follow hotel policies in relation to key control, and the security of hotel property, including linens, supply carts, vacuums and storage rooms.

· Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.

· Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.

· Assist with inventories and help prevent waste and misuse of guest and cleaning supplies and equipment.

· Assist room attendants in order to have a smooth operation. Remove all garbage, soiled linen and dirty food trays from corridors in a prompt manner.

· Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.

· Clean corridors and vents.

· Strip rooms.

· Wash floor and windows.

· Responds to Front desk calls, assisting in checking rooms, luggage delivery and guest special request.

· Communicates with MOD and co-workers regarding product/ service deficiencies, equipment, safety problems, etc.

· Maintains pool and fitness room supplies of towels.

COMPETENCIES WE ARE SEEKING:

· Considerable amount of walking

· Lifting

· Pulling

· Pushing

· Operate cleaning equipment

· Reaching heights of approximately 6 ft and depths of 2-½ -3 ft.

· Exposure to heat, steam, smoke, cold.

· Must have high level of mobility/flexibility in space provided.

· Ability to lift and carry a weight of approximately 20 pounds.

· Flexible and energetic with the ability to work under pressure during busy times.

· Literacy skills – reading, writing, and oral.

· Outstanding organizational, time management, and interpersonal skills.

· Work well independently and in a team environment with minimum supervision.

· Self-motivated, honest, creative, capable of working in a team environment.

· Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays.