Hotel VIP Frequent Stay Coordinator (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ABOUT THE ROLE: The Hotel VIP Frequent Stay Coordinator is responsible for establishing and developing relationships with qualifying VIPs, high net-worth and private member in the Nobu network to leverage resort experiences. The coordinator handles all VIP guest requests, reservations, transportation and service amenities while providing support to staff, handles special requests and guest opportunities to ensure excellent guest service.

• Provide the highest standard of service to VIP guests 
• Coordinates restaurant reservations, room reservations, car rental, transportation needs and professional services.
• Coordinate special requests with Casino Marketing Team, Sales, Executives and outside vendors for our VIP guests.
• Conduct daily activity reports and prepare reports needed to assist Casino Marketing team.
• Anticipate and provide for VIP guest needs in advance of request.
• Prepare and communicate list of expected arrivals for external hotels and transportation arrivals.
• Assist in the execution of special events.
• Respond to internal and external; guest requests, questions, and complaints, ensuring resolution
• Deliver seamless pre-arrival, arrival, stay, and departure experience for qualifying high net-worth and property-invited guests.
• Track guest profiles ensuring they are meticulously updated during and post-stay with the expectation that the guest profile evolves and maximizes utilization of the preference database to enhance the guest journey. 
• Coordinates guest requests such as reservations, registration, concierge requests, general planning and crafting itineraries as well as owning all guest concerns, resolving issues immediately and following up to ensure guests’ satisfaction. 
• Settles all billing and conducts the bid farewell for a seamless departure. 
• Serves as a point of contact for Hotel VIPs guests
• Ensures all leadership is aware of VIPs on property.
• Interacts with the guest in a professional, accommodating manner and grants special requests whenever possible and promptly resolving and escalating guest experience challenges, and assists with any guest inquiries throughout their visit.
• Ensures every guest is recognized meaningfully tied to previous trips, trip context or planned itinerary. 
• Develops collaborative relationships and synergies with all supporting departments such as casino marketing, hotel operations, convention sales and services, facilities, security, housekeeping, guest service, front office, food and beverage and executive offices. 
• Builds a clear understanding and knowledge of dining and entertainment experiences throughout the city including but not limited to golf courses, casino marketing events, restaurants, spas, nightclubs, and tours to personalize recommendations for guests. 
• Performs all other job-related duties as requested.

OUR IDEAL CANDIDATE:  The ideal candidate for this role has a passion for luxury hospitality and an eye for detail. This individual will contribute to creating unforgettable guest experiences and excellence across the hotel operations. This candidate will thrive in a fast-paced, ever-evolving environment while creating memorable anticipatory service for VIP guests.

• Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
• Experience working in the following sectors/areas: Personal Assistant, Guest Service, Guest Relations, Lifestyle and/or Account Management, Luxury Travel is a plus.
• Excellent guest service, strategic, analytical skills with strong quantitative and qualitative skills. 
• Work varied shifts, including weekends and holidays. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. 
• Must have excellent customer service skills and strong problem-solving skills
• Strong interpersonal skills and outgoing personality.
• Must have exemplary verbal communication and customer service skills.
• Must be able to multi-task with ease and possess strong time management skills.
• Professional, neat, and clean appearance.
• Must be able to work a flexible schedule to include nights, holidays, and weekends. Must be able to work overtime either before or after their shift, and sometime on short notice.
• Maintain high standards of courtesy, hospitality, friendliness, and professionalism.
• Able to effectively communicate in English, in both written and oral forms.

A FEW MORE THINGS:

• Must be able to maneuver in and around the hotel and casino areas. 
• Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer or employee conflicts. 
• Must be able to speak, write, and understand English. 
• Must be able to stoop and bend, as well as maneuver up and down stairs. 
• Must be able to lift to 50 pounds. 
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork. 
• Must be able to work in crowded, noisy, or otherwise stressful environments.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact
• Must be able to work flexible hours, including evenings and weekends. 
• Fast paced environment, multiple tasks to be handled under time constraint.     
• Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. 
• Must be able to tolerate areas containing secondhand smoke. 
• Must be able to lift and carry 35 pounds. 
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. 
• Respond to visual and aural cues.
• Must have manual dexterity to operate all office equipment. 
• Must be able to recognize and respond to individuals with questions. 
• Must be able to maneuver around office and property. 

GAMING PERMIT: NOT REQUIRED

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. 

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.