Hotel Restaurant Server
The Blennerhassett Hotel & Spa
On-site
Parkersburg, West Virginia, United States
Job Summary:
This position is primarily responsible for the guest food and beverage dining experience. The incumbent is responsible for the Restaurant(s) (fine or casual dining), Lounge, Event/Banquets/Catering and other assigned food guest meal events. The position provides Coffee Bar services, making and serving hot beverages, ensuring a superior product and service experience for guests. The position ensures an exceptional dining experience for guests, from greeting to serving (beginning to end superior food and beverage) experience. This position works closely with co-workers (Busser/Dishwasher, Bartender/Server) to ensures a clean, safe and inviting environment. The incumbent is responsible for maintaining a high quality of service and atmosphere for the guests.
Responsibilities, Duties & Accountabilities:
The core, critical and essential work duties, functions and responsibilities of the position are as follows:
- Primary responsibility for greeting and seating arriving guests, taking reservations, providing a superior dining experience, ensures the highest standards of quality and service for the Dining Room/Restaurants/Lounge/Banquets and Events to include catering as assigned
- Ensures guests are treated with the utmost and timely respect and professional courtesy, from the start (Reservation or Walk-in) to the end of the service (Payment of bill and thanking them for choosing us as their dining experience)
- Regardless if fine or casual dining, takes guests’ orders, treating them with exceptional customer service (Example: Immediate offering of beverages, appetizers, offering the highlights of the daily menu, checking back to ensure satisfaction in food/beverages quality and ensuring table is cleared, take-away left-overs are boxed in the kitchen, and desserts are marketed and presented)
- Serves banquets/corporate and private events/parties/meetings, etc…
- Works closely with the Kitchen to ensure only the highest quality food is delivered and presented to guests
- Performs cross-functional duties of co-workers, (Busser/Dishwasher, Bartender/Server), for exceptional service and coverage during absences.
- To courteously address with tact and professionalism all customer complaints, concerns and issues, and bringing to them to the attention of the Supervisor
- Maintains knowledge and the appropriate food handling and health/safety training and permits and continuously maintains current on proper, hygienic and safe food handling practices
- Follows strict protocols, legal requirements and guidance on all legal beverages (liquor, beer, wine, spirits), addressing and maintaining strict control of Age 21 protocols for guests and public; addresses problems and liability related to customers’ excessive drinking by taking appropriate steps such as persuading customers to stop drinking and/or by ordering taxies or other transportation for patrons
- Maintains an exceptionally clean environment through general cleaning and is responsible to ensure a clean Dining Room/Restaurant/Lounge/Banquet and Event experience for guests
- Ensure proper payment policies, processes and controls are followed
- Maintains and practices safe and healthy practices for food handling and preparation and the current required food handling permits
- Other projects and duties as assigned
- Regular and routine attendance and punctuality is required
- Availability and willingness to work evenings, weekends and holidays
- The following physical demands are requirements and must be met in order for the successful performance of the job position: This position requires the incumbent to speak, hear, see, stand for long periods of time, walk frequently and use full reach and range of motion in arms, hands and fingers, with continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills, to bend, stoop, kneel and lift (floor to waist – up to 25 lbs., waist to shoulders – up to 20lbs.), carry, push, pull and frequently climb stairs
Travel Requirements if Applicable:
- As needed and assigned
Position Requirements and Qualifications:
- High School Diploma or Equivalence
- 1-2 years’ work experience in Hotel/Hospitality, Restaurant/Bar-Lounge or other related public service, Customer Service Representative or in a Public Relations capacity
- Demonstrated knowledge of Restaurant, Hotel/Hospitality related operations
- Demonstrated knowledge of Food and Beverage services handling practices and food handling safety training, and possession and maintenance of current food handling permit.
- Demonstrated above-average knowledge of Food and Beverage, Legal Beverages and Bar/Lounge related operations working experience with policies and standards in accordance with state laws
- Demonstrated above-average knowledge of Legal Beverages (liquor, beer, wine, spirits), with regards to brands (for customer suggestions/pairings with food)
- Basic computer skills, preferably working with Microsoft Office products, Hotel Systems and programs and the ability to successfully navigate and maintain current knowledge and skills working with technology.
- Demonstrated customer service experience working with the general public and the ability to tactfully and professionally address public concerns and complaints
- Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
- Demonstrated professional demeanor and above-average oral and written communication skills
- Ability to maintain confidentiality and use discretion in dealing with sensitive information, exercising considerable discretion and good judgment, demonstrated conscientious and dependable