Hotel Receptionist – Luxury Hotel

Job Description

This Hotel Receptionist role is set in one of the most spectacular 5-star hotels in the UK. As a Hotel Receptionist in a large team, you’ll be providing a warm welcome to every guest as they arrive at the hotel and going above and beyond throughout their stay to make them feel at home.

The hotel accommodates many exclusive VIPs, celebrities, blue-chip companies and international travellers. Therefore, they are looking for a dynamic and charismatic Hotel Receptionist with a keen eye for detail and someone who loves exceeding guests’ expectations.

You must have Hotel Receptionist experience and ideally, experience using Opera to be suitable for this role.

You’ll be wondering what’s in it for you as a Hotel Receptionist…

• £26,750 per annum
• Staff accommodation available
• Shift work on a rotational basis – 7 to 3:30pm, 9 to 5:30pm or 10 – 6:30pm and 2:30 to 11:00pm
• The occasional night shift to cover the night team’s holidays or days off – 11pm to 7:30am
• Industry-leading training and career progression programs
• Use of the hotel’s, spa & leisure facilities
• Free meal whilst on duty
• Discounts for both you, your family & friends at the hotel
• Employee Recognition
• Staff shuttle bus from the local train station

Responsibilities as a Hotel Receptionist…

• Providing 5-star service to every guest, both on the telephone and in person
• Liaising with other departments to ensure exceptional service levels are consistently delivered to all guests
• Ensuring all guest queries are handled swiftly and to act as a point of contact for any customer questions
• Going above and beyond to meet and exceed guests’ expectations
• Having a keen eye for detail

We appreciate that your CV may not be up to date. No problem, send me what you have to oliverholland@goldenkeys.co.uk or look me up on LinkedIn and send me a message there!