Hotel Receptionist

Our beautiful Hotel located near Rustenburg Kloof in the North-West province currently seeks two experienced and competent Hotel Receptionists.  Hotel Receptionists play a crucial role in ensuring that guests have a positive and memorable experience during their stay.  They are the first point of contact for guests, providing exceptional customer service, handling reservations, addressing inquiries, and managing check-ins and check-outs. The ideal candidates for these roles should possess excellent communication skills, a friendly and outgoing personality, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests as they arrive at the hotel, providing a warm and friendly atmosphere.
• Check guests in and out efficiently, ensuring accurate and complete guest information is obtained and recorded in the hotel management system (Protel).
  
• Handle guests' inquiries and provide information regarding hotel facilities, services, and local attractions.
  
• Respond promptly and professionally to guest complaints or concerns, resolving issues effectively and escalating to management when necessary.
• Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
• Assist with the planning and coordination of special events, conferences, and group bookings.
  
• Maintain a clean and organized reception area, ensuring it is well-stocked with supplies, brochures, and promotional materials.
• Process payments and handle credit card transactions / eft payments following established procedures.
• Answer phone calls promptly and professionally, directing calls to the appropriate departments or taking accurate messages.
• Collaborate closely with other hotel departments to ensure a seamless guest experience.

Qualifications:

• Grade 12 and / or equivalent qualification.
• A tertiary qualification in hospitality or tourism management preferred.
• Proven experience as a hotel receptionist is essential.  
  
• Strong interpersonal skills with the ability to establish rapport and communicate effectively in English with guests from diverse backgrounds.
  
• Excellent organizational and multitasking abilities, with strong attention to detail.
  
• Ability to remain calm and composed under pressure and handle challenging situations with diplomacy and professionalism.
  
• Proficient in using hotel management software (Protel) and other relevant computer systems.
  
• Availability to work flexible schedules, including nights, weekends, and holidays.
  
• Fluency in multiple languages is an advantage.
  
• Knowledge of local attractions, events, and transportation options is a plus.
  
• Sober habits.

Physical Requirements:

• Ability to stand for extended periods and perform tasks such as lifting luggage, bending, and walking.
• Comfortable using a computer, keyboard, and other office equipment.
• Excellent visual and auditory acuity to communicate effectively with guests and staff.