Hotel Operations Supervisor

Job Title: Hotel Operations Supervisor

Location: AC Hotel by Marriott Austin Hill Country
Department: Food & Beverage
Reports To: Food & Beverage Manager, Asst. General Manager
Employment Type: Full-Time

Position Summary:

We are seeking a dynamic and detail-oriented Hotel Operations Supervisor to join our leadership team at our 135-room boutique Marriott property. This role will primarily focus on overseeing Food & Beverage operations, including multiple outlets, catering, and events, while also offering opportunities to cross-train and supervise other departments such as Front Office and Housekeeping.

The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and is committed to delivering exceptional guest experiences across all touchpoints.

Key Responsibilities:

Food & Beverage Operations (Primary Focus):

• Supervise daily operations of restaurants, bars, room service, and catering.
• Ensure consistent quality and presentation of food and beverage offerings.
• Collaborate with culinary and banquet teams to execute successful events.
• Monitor inventory, ordering, and cost control measures.
• Train and mentor F&B staff to uphold Marriott brand standards and service excellence.

Cross-Departmental Oversight:

• Support Front Office and Housekeeping teams during peak periods or staffing gaps.
• Assist in scheduling, training, and performance management across departments.
• Promote interdepartmental communication to ensure seamless guest experiences.

Guest Experience & Service Excellence:

• Resolve guest concerns promptly and professionally.
• Monitor guest feedback and implement service improvements.
• Maintain a visible presence throughout the hotel to support staff and engage guests.

Administrative & Compliance:

• Ensure compliance with health, safety, and sanitation standards.
• Assist with budgeting, forecasting, and reporting as needed.
• Uphold Marriott brand standards and operational procedures.

Qualifications:

• 1+ years of supervisory experience in hotel operations, preferably in F&B.
• Strong understanding of hospitality service standards and operational workflows.
• Excellent leadership, communication, and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Familiarity with Marriott systems (e.g., FOSSE, GXP, Toast, etc.) is a plus.

Benefits:

• Competitive salary and performance-based incentives
• Marriott employee discounts and perks
• Health, dental, and vision insurance
• Career development and cross-training opportunities