Hotel Night Reception and Guest Experience Supervisor

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office night team as a Hotel Night Reception and Guest Experience Supervisor. You will be part of the Marriott family offering outstanding service to our guests and associates. 

Main Duties- 

• To ensure the smooth running of the hotel during the night
• Promote a welcoming environment 
• Ensure all credit, cheque and cash procedures are adhered to throughout the hotel
• Ensure the night audit is complete and balanced to the company standard
• Resolve guest complaints/queries to full satisfaction
• To coordinate the smooth transition of information from the Night to the Day team
• Follow Brand Standards in all aspects of the job role

What do you need to apply?

We look for strong communication and customer service skills, enthusiasm, ability to adapt, and flexibility to work shift patterns. It is essential you have hospitality and/or customer service experience. 

Benefits include;

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym/leisure membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.