As one of Milwaukee’s most esteemed hotels and the only arts hotel in the city, we offer our guests a modern luxury experience with an artistic twist. Located in the prime location of the Entertainment District, we not only welcome guests looking for a unique hotel experience. We also open our doors to theater and concert goers, food enthusiasts, and guests seeking out live entertainment. Get to know us more\: https\://www.saintkatearts.com/**
The Night Manager will oversee all hotel operations in the absence of department managers and is responsible for supervising all third shift associates. They'll aim to exceed guest expectations while they resolve all guest complaints. The Night Manager will take the lead in emergency situations and assist in directing other associates/guests. We're looking for a hospitality professional that understands the unique situations that arise during 3rd shift, and is ready to tackle them with excitement and tact.
ESSENTIAL FUNCTIONS:
- Respond to guest complaints. Conducts thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve any problems that may arise.
- Complete knowledge of back of house procedures – Daily department operations and emergency procedures
- Assist in enforcing decisions made by department managers. Act as Manager on Duty.
- Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests. Partner with hotel security team and use good judgement.
- Reliable attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Guest room and public area inspections on a nightly basis.
- Help other departments as needed.
- Perform other duties as assigned.
POSITION REQUIREMENTS:
- Customer service experience required. Hospitality experience preferred.
- Previous experience working third shift preferred.
- Basic leadership skills including coaching, motivating, counseling, and disciplining.
- Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively.
- Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems.
- Considerable knowledge of all departments’ functionality, hotel facilities/services, as well as city and current events.
BENEFITS
- Medical, dental, vision, life insurance available after 30 days
- Discounted downtown parking
- Begin earning PTO immediately
- Discounts at Marcus Hotels & Resorts properties & access to discounted tickets at Marcus Theaters