Hotel Night Auditor/Dual Rate Lead Auditor - Full Time (Harrah's Laughlin)

About the Role

Become a vital part of the Caesars Family Style Service team as both a Night Audit Clerk and Night Audit Lead. This dual-rated position combines hands-on guest service with leadership responsibilities. You’ll ensure smooth overnight operations, accurate financial reporting, and uphold service standards that create exceptional guest experiences.

What You’ll Do

Night Audit Clerk Responsibilities

• Perform all Night Audit functions: run reports, date roll, post room and tax.
• Assist guests with check-in, check-out, and provide accurate property information.
• Update room statuses and handle pre-registration.
• Resolve billing inquiries and troubleshoot issues promptly.
• Balance your drawer bank daily and maintain a clean, organized desk area.
• Answer incoming calls and provide details on hotel services, events, and local attractions.

Night Audit Lead Responsibilities

• Supervise the overnight Front Desk and Night Audit operations.
• Ensure consistent, high-quality service standards across the team.
• Train and coach staff on service expectations and technical processes.
• Conduct regular inspections and correct deficiencies.
• Resolve guest complaints professionally and implement service improvements.
• Communicate effectively with all departments via phone, email, and in person.
• Provide technical support and guidance to Night Audit Clerks.

Other Duties

• Perform additional tasks as assigned by the Front Office Manager or Night Audit Lead.

What We’re Looking For

• Education: High School Diploma or equivalent.
• Experience:
  • Minimum 2 years in a similar role preferred.
  • Supervisory or leadership experience in hospitality is a plus.
• Skills:
  • Strong communication, problem-solving, and conflict resolution skills.
  • PC literate; Microsoft Word and Excel knowledge preferred.
  • Ability to work independently and lead a team effectively.
• Appearance: Professional and well-groomed.

Physical & Mental Demands

• Lift, push, and pull up to 20 lbs.
• Stand and walk for long periods; climb stairs; maneuver in confined spaces.
• Bend, stoop, twist, and reach as needed.
• Comfortable working in secondhand smoke environments and high-noise areas.
• Accurate money handling and ability to work flexible schedules.
• Tolerate bright lights and hot temperatures.

Why Join Us?

This is a unique opportunity to grow your career by mastering both technical audit functions and leadership skills. You’ll play a critical role in ensuring operational excellence and delivering memorable guest experiences—day and night.