Hotel Manager - Hilton Columbus Downtown

EOE/AA/Disabled/Veterans

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

   

   

  In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus

• Adaptability
   

   

  What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Hilton Columbus Downtown is currently seeking a Hotel Manager to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!

The Hilton Columbus Downtown, located near the Arena District, Short North Arts District, and North Market, is now the largest hotel in Ohio with 1,000 rooms and 75,000 square feet of meeting space! The Hilton Columbus Downtown is a 6 Time Connie Award Winner and has been voted Best in Columbus Weddings for 3 years and running! Come be a part of what is happening in Columbus.  Be a part of telling the story of our amazing property, and the fun, vibrant, beautiful city of Columbus!

A Hotel Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

• As the Hotel Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
• Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guest inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

•    Health insurance 
•    Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
•    Go Hilton travel discount program 
•    Best-in-Class Paid Time Off (PTO) 
•    Team Member Resource Groups
•    Recognition and rewards programs 
•    Supportive parental leave
•    Continued educational credentials 
•    Free Covered On-Site Parking or Discounted Bus Pass