This pivotal role ensures the smooth operation of all departments while delivering exceptional guest experiences. You will serve as the key link between guests and teams, driving service standards, staff coordination, and day-to-day excellence. With a deep understanding of hospitality and guest expectations, you'll bring both leadership and warmth to every interaction, shaping memorable stays.
Key Responsibilities
Oversee all hotel departments and coordinate smooth daily operations
Manage guest experiences, addressing needs, and ensuring satisfaction
Uphold and exceed service standards across all touchpoints
Collaborate with department heads to drive performance and consistency
Lead and develop staff, fostering a culture of care and excellence
Oversee financial performance and ensure cost-effective operations
Manage and coordinate weddings, events, and special bookings
Ensure full compliance with health, safety, and legal requirements
About You
Minimum of Grade 12 or equivalent
Professional fluency in English (spoken and written)
Computer literacy with strong MS Office skills (Word, Excel, Outlook, PowerPoint)
Valid drivers license
Diploma in Finance or Hospitality (advantageous)
Prior experience in a similar 4/5-star hotel role
Proficient in Opera Property Management System
In-depth understanding of Front Office and Reservations functions
Strong background in Food and Beverage operations
Detail-oriented, guest-focused, and passionate about exceptional service
Natural leader with a calm, solution-driven mindset